Key Account Coordinator - Meyer Burger

Meyer Burger - WORK FOR A VISION

Meyer Burger is bringing solar manufacturing back to the US. Our goal is not only to produce the best and most sustainable solar modules in the world, but also to be a truly green company, building a brand that sets new standards for the entire solar industry.

We are a Swiss headquartered manufacturer of high-performance solar cells and modules with production sites in Germany supported by more than 800 employees globally. We combine cutting-edge technology with a 70-year history of development and deployment of world-class products. Our experience and culture gives us the courage to lead photovoltaics into a new era. We are now investing in the U.S., bringing our first overseas production plant to Goodyear, Arizona, creating hundreds of jobs.

We are looking for employees who want to create rather than manage, who want to break new grounds as part of a committed team, and bring about lasting change. Become part of something big! Shape the energy generation of the future together with us! If you want to successfully drive the energy transition to 100% renewables and create a premium brand, we look forward to receiving your application as Key Account Coordinator.

The Role:

The Key Account Coordinator is the liaison between key account customers and Meyer Burger Americas not limited to sales, production planning, logistics, accounting departments to ensure the customer has a positive experience. Responsibilities include supporting sales as needed, continuous communication with all internal and external stakeholders, keeping key account customers informed about any fulfillment issues in due time, understanding the contractual terms and agreements of key account customers, maintaining customer data in SAP, support quotation creation, entering and processing orders, invoicing, tracking of orders and shipments including communication with internal logistics department, follow-up, claim management coordination, and collections. The Key Account Coordinator maintains a cadence of communicating with key customers to ensure client satisfaction and promote ongoing contract renewal.

Your contribution to our vision (responsibilities):

• Liaison between key account customers and Meyer Burger Americas not limited to sales, production planning, logistics and accounting departments.
• Billing and collection.
• Supports sales as needed.
• Collaborates with cross-functional teams to execute projects and initiatives that enhance customer experience and drive business growth.
• Continuous communication with all stakeholders in a clear, concise and timely manner.
• Keeps key account customers informed about any fulfillment and business relevant issues in due time.
• Understands the contractual terms and agreements of key account customers.
• Maintains customer data in SAP.
• Generates quotations under the direction of supervisor.
• Enters and processes orders and generates invoices accurately and promptly.
• Tracks and follows up on orders and shipments and is in close communication with internal logistics department.
• Claim management coordination, and collections.
• Creates, updates and presents weekly, monthly, quarterly and yearly sales reports of key account customers.
• Coordinates support from technical, legal, planning, operations, logistics, and financial internal resources to support and execute deals.
• Schedules, coordinates, and participates in special customer events, customer trainings
• Performs other related duties as assigned by supervisor.

You bring:

• Associates Degree in Business Administration or similar.
• 3+ years of experience in customer service and sales coordination in technology field.
• Self-motivated and able to work independently and proactively without supervision.
• Solid attention to detail and follow-up skills with experience identifying and resolving problems.
• Excellent verbal and written communication skills with a proven ability to create and maintain positive working relationships with internal stakeholders, vendors, suppliers, shippers, and customers.
• Basic understanding of company products and logistics.
• Flexible and adaptable; willing to work in ambiguous situations.
• High proficiency in MS Office applications, SAP.
• Language skills: English.

A PLUS:

• Bachelor Degree in Business Administration or similar.
• Experience in solar or battery storage industry.
• Proficiency in Sales Force or similar tools.
• Spanish language skills.

Position is subject to pre-employment background check and drug screen.