Key Account Business Manager - KMC Systems

KMC Systems, an Elbit Systems of America company, offers an ecosystem of engineering and innovation to develop the most advanced clinical and operational solutions for leading medical device customers across a diverse range of market segments. KMC was established in Merrimack, NH, in 1980, conveying almost half a century of innovation, R&D of next generation devices, and the agility to evolve to meet changing market dynamics. This has kept KMC at the forefront of technological advancements and as the premier choice for leading global medical device and healthcare companies. KMC is a full-suite provider with services in: Engineering Design, Manufacturing, Product Ideation, Product Lifecycle Management, and Sustaining Engineering.

We are looking for extraordinary people to join #OneTeamOneMission to create and deliver innovative solutions that protect and save lives

The Key Account Manager is responsible for the management of KMC’s existing relationships with an assigned customer or group of customers, including maximizing revenue and customer satisfaction levels and driving long-term relationships. Acts as the primary interface to the customer serving to understand the customer’s demands, and plans how to meet them in support of manufacturing programs within KMC. Serves as the primary interface between the customer and the KMC functional teams directing the groups involved in providing support to production programs. Effectively communicates program status, resolves issues and maintains customer issues file ensuring each issue is resolved.

Primary Responsibilities:

• Responsible for driving all functional groups within KMC who have assigned customer commitments and deliverables. Acts as the primary liaison between the customer and functional groups within KMC.  Works with assigned program team members to report on and coordinate the resolution of customer commitment and deliverables.
• Working closely with the Operational Program Managers, the Business Development Manager acts as the principal point of contact with the customer, responsible for assuring customer satisfaction in terms of communication; program schedule; program budget; product performance, product cost, and other related information and deliverables.
• As the primary point of contact to the customer, the Key Account Manager effectively communicates to senior management the state of the assigned programs including resource status, financial status, and forecast.
• Partners with the Engineering Program Managers of development programs to ensure smooth transition to production and effective customer support.
• Responsible to ensure that individual program Contract Values are aligning with the scope of activities. This would include obtaining from the customer production purchase orders and generating / gaining approval of work requests.
• Responsible for timely resolution of any accounts receivable issues beyond contracted payment terms.
• Responsible for program status, risks and recovery plans to the management team during monthly Program Reviews, QBRs & Program Steering Committees.
• Responsible for obtaining and monitoring customer feedback via direct contact, surveys/ scorecards etc.
• Periodically update revenue forecasts to ensure that they accurately reflect customer requirements and delivery schedules.
• Support Business Development Directors in responding to any customer requirements for pricing or delivery updates, and negotiating terms between customer and manufacturing, as needed.
• Consults with the Business Development organization to identify new business opportunities within assigned accounts.
• Responsible to understand terms and conditions within assigned customer’s contracts and assist Company Management in overall compliance and contract maintenance.

• Bachelor’s degree and 5 or more years of related work experience in account management, sales, customer relations; or an equivalent combination of education and experience.
• Requires strong communication and listening skills.
• Demonstrated ability to work effectively with cross functional team members; influencing without direct authority.
• Experience preparing and conducting effective presentations and negotiating, cost-effective, win/win solutions. 
• Ability to effectively interact with individuals at all levels in an organization. 
• Proficient in Microsoft Project, Excel, Word, PowerPoint, Outlook and database software.

Travel:

• 25% - 30% Travel Required

Working Environment:

• Sit for prolonged periods
• Stand
• Lift
• Etc.

Here Are Some of the Great Benefits We Offer:

• Most locations offer a 9/80 schedule providing every other Friday off
• Competitive compensation & 401k program to plan for your future
• Robust medical, dental, vision, & disability coverage with qualified wellness discounts
• Basic Life Insurance and Additional Life & AD&D Insurances are available
• Flexible Vacation & PTO
• Paid Parental Leave
• Generous Employee Referral Program
• Voluntary Benefits Available: Longer Term Care, Legal, Identify Theft, Pet Insurance, and many more options
• Voluntary Tricare Supplement available for military retirees

It has been and will continue to be the policy of Elbit Systems of America to recruit, hire, train, and promote into all job levels based solely upon job-related qualifications without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, genetics or citizenship status. 

EEO STATEMENT:

Elbit Systems of America is proud to be an Equal Opportunity Employer of Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.  Your information will be kept confidential according to EEO guidelines.

ACCESSIBILITY:

Elbit Systems of America is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please email recruitingfw@elbitsystems-us.com.

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