K-MAX Helicopter Field Service Representative - Kaman
Bloomfield, CT 06002-0002
About the Job
Year after year, Kaman delivers technical breakthroughs and innovative solutions that ensure our customers can meet their critical challenges. What sets Kaman apart from other companies that do the same – our people. Technology may advance and industry may shift, but Kaman will always be a place where individuals can come to work and truly make a difference and be recognized for it.
Kaman is looking for an ambitious Field Service Representative to support the K-Max Helicopter program. Working under general direction with minimum supervision, a successful candidate in this role will provide quality technical support and training at our headquarters in Bloomfield, CT and at various customer sites including international customers. Duties and responsibilities include servicing K-Max customers and promoting good customer relations.
- Advise and train customers in the operation and maintenance of aircraft, applying knowledge of aircraft systems, company specifications and federal aviation administration inspection procedures and techniques.
- Provide technical assistance, troubleshoot, repair and maintain operational readiness.
- Review publications for technical adequacy, notify home office of errors, make recommendations.
- Diagnose technical problems and recommend corrective action. Analyze reports of technical problems to determine trends affecting future design, production, service and maintenance, processes and recommend modifications to eliminate and/or minimize future problems.
- Maintain liaison with all levels of company personnel (mechanics, pilots, engineers, technical manual writers, etc.) and customer personnel to facilitate problem identification and resolution.
- Advise and assist in effecting design changes to improve product efficiency and/or reduce cost of operation.
- Assist customers in recommending or managing spare parts supply.
- Must become proficient in company’s FAA approved Repair Station and subsequent responsibilities while working under the Repair Station Manual, including return to Service authority while traveling to customer’s sites.
- Will be required to maintain K-Max and HH43-B aircraft for supporting the Pilot and Maintenance Training courses and any other company requirements of the aircraft.
- Maintain records, data and other pertinent information.
- Maintain currency in modern aircraft practices to ensure continuous improvement.
REQUIRED SKILLS
- Excellent interpersonal, organization, communication, verbal, written and customer interaction skills.
- High level of discretion; position involves routine exposure to customers and proprietary information.
- Electrical and mechanical troubleshooting of aircraft systems.
EXPERIENCE
- 7 years including 2-3 years of helicopter maintenance and/or related experience.
EDUCATION
- Knowledge of a specialized field, such as aircraft maintenance.
- Proficient in Microsoft Word, PowerPoint, and Excel, with the ability to prepare and submit presentations and reports as required.
- Equivalent to high school plus additional broad specialized training equivalent to at least two years college.
- Required: Valid FAA Airframe and Power plant (A&P) certificate and working knowledge of federal aviation regulations that apply to aviation maintenance technicians.
OTHER REQUIREMENTS
- Candidates must be available to work on weekends/holidays as required, this position involves some travel both domestic and overseas, and possible transfer of assignment locations as needed.