Jury Operations Supervisor - Massachusetts Trial Court

The Mailroom Operations Supervisor is responsible for coordinating the day-to-day activities of the Mailroom within the Office of Jury Commissioner. The position supervises all mailroom staff, manages incoming and outgoing communications, oversees...

Title: Jury Operations Supervisor

Pay Grade: Grade 14-15

Starting Pay: $63,418.15

Departmental Mission Statement: The core mission of the Office of Jury Commissioner (OJC) is to provide randomly selected pools of eligible jurors, representative of the community from which they are drawn, to each of the jury courts of the Commonwealth of Massachusetts, in accordance with the needs of those courts and the direction of the Trial Court. The OJC is committed to educating the public on the value and responsibility of serving as a juror, and to providing courteous, professional service to the public and the courts.

Notes:

• This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.

Position Summary: The Mailroom Operations Supervisor is responsible for coordinating the day-to-day activities of the Mailroom within the Office of Jury Commissioner. The position supervises all mailroom staff, manages incoming and outgoing communications, oversees mailroom equipment such as postage meter and scanning equipment, and assists the Operations Manager as needed.

 

Duties:

Operations Supervisor Duties:
• Coordinates the daily work of the mailroom within the Office of Jury Commissioner;
• Responsible for proper processing of all incoming and outgoing communications, including scanning, and archiving of required communications.
• Process all incoming faxes and deliver to appropriate recipient in a timely fashion,
• Maintain, monitor, and replenish all mailroom equipment and supplies.
• Answers public inquires on the telephone and effectuates scheduling changes on matters pertaining to juror service via use of the automated, on-line computer system;
• Assists the Operations Manager in the supervision of the mailroom;
• Backs up the Operations Department staff as needed;
• Evaluates and recommends ways to improve activities within the work unit, reports on trends;
• Provides direct supervision to members of the mailroom.
• Assists the Operations Manager in interviewing job applicants and in the orientation of new employees;
• Prepares reports and statistics, using computer programs such as MS Excel and MS Word;
• Reviews special requests and makes recommendations to approve or disapprove;
• Develops and maintains databases;
• Communicates with vendors and other internal and external stakeholders as necessary;
• May act on behalf of the Operations Manager in his or her absence;
• Performs special projects; and
• Performs related duties and special projects as required.

Minimum Requirements:

• Graduation from high school or its equivalent; Associates Degree preferred;
• Prior customer service experience and excellent telephone etiquette;
• Experience supervising staff preferred;
• Extensive knowledge of mailing procedures, data batching and data entry procedures, and automated telephone technological procedures that have been attained by education and/or experience;
• Knowledge of court and jury-system operational procedures;
• Knowledge of, and experience with computer terminals and computerized on-line system technology;
• Ability to follow through on all assignments with a minimum of direct supervision and instruction;
• Ability to write and communicate in a professional manner;
• Ability to operate standard office equipment and personal computers, including MS Office;
• Ability to set up and maintain filing system;
• Ability to work independently and supervise mailroom employees;
• Demonstrated ability to identify problems and to recommend improvements.