Junior Telephony Administrator ( remote ) - AssistRx

Position Overview and Purpose

Overview: We are seeking a Junior Telephony Administrator to join our IT team. As a Junior Telephony Administrator, you will be responsible for managing and supporting our telecommunications systems and ensuring that our employees have reliable and efficient communication tools. This is an entry-level position that offers a great opportunity to learn and grow in the field of telephony administration.

Requirements

Duties and Responsibilities

• Assist with the installation, configuration, and maintenance of our telephony systems
• Provide support to end-users by troubleshooting and resolving telephony-related issues
• Monitor the performance of our telephony systems and identify areas for improvement
• Work closely with senior telephony administrators to develop and implement telephony-related projects and upgrades
• Assist with the management of our telephony service providers and vendors
• Maintain accurate documentation of our telephony systems and related processes
• Provide training to end-users as needed
• Other tasks as required

Education and/or Experience Requirements:

• · Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
  • Understanding Cisco Collaboration Portfolio preferred (e.g. VOIP, UCCX/UCCE, CUCM, JABBER, FINESSE)
  • Basic understanding of IVR and Contact Center deployments / integrations.
  • Basic understanding of an Enterprise Fax System (e.g. on-prem/cloud, analog/digital/FOIP, etc.)
  • Ability to synthesize complex concepts.
  • Excellent written and verbal communication skills.
  • Organizational skills and attention to detail.
  • Exceptional interpersonal and teamwork skills.
  • Basic understanding of Call/Screen Recording, Workforce Optimization/Management, Quality Management systems
  • Flexibility, adaptability to rapid change and a positive attitude
  • Ability to multi‐task in a fast‐paced organization.
  PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Occasionally required to stand.
  • Occasionally required to walk.
  • Continually required to sit.
  • Continually required to utilize hand and finger dexterity.
  • The employee must occasionally lift and /or move up to 50 pounds.
  • Occasional evening and weekend work may be required.

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire