Junior Technical Writer - SG2 Recruiting

About this Job

Avum is in search of an analyst proficient in technical writing to support our team in managing project deliverables, facilitating team meetings, and organizing agile scrum artifacts. This role will serve as the primary point of contact for customer interactions, including providing status updates, arranging presentations/demos, scheduling meetings, maintaining records, updating Jira & Confluence, and directing inquiries to the appropriate team member. The ideal candidate must communicate complex project or product-specific concepts clearly, concisely, and accurately to a broad audience. Acting as the liaison between our engineers, external users, and developers, this position is crucial for ensuring effective communication and preventing costly errors. The ability to multitask across multiple projects simultaneously, from handling requests to updating Jira & Confluence to creating visual representations using tools like Visio, OmniGraffle, or PowerPoint, is essential. Proficiency in developing comprehensive written and oral communication packages for internal and external audiences is a must.

Moreover, the candidate will function as a functional analyst for the customer's business systems, learning new applications and business processes to document and communicate system gaps with customer requirements. Guiding the development team on user interface design and system functionality from the customer's perspective will also be a key responsibility. Addressing customer inquiries regarding systems/applications, researching open requests, and liaising with external contacts for answers is part of the role. Effective coordination with external system points of contact to set up interfaces and resolve issues is necessary, as is understanding how to collaborate with customers to receive product releases and manage change control board (CCB) procedures.

Additionally, job tasks will involve writing, editing, formatting, and ensuring the quality control of various client-facing deliverables, such as progress reports, procedural documentation, and technical processes. Proficiency in project backlog management using Jira is required.

Preferred qualifications include previous experience as a Scrum Master or Analyst, along with the ability to engage in self-directed learning under moderate guidance from senior company leaders.

Strong communication skills, both written and oral, are essential for collaborating effectively with engineering and analyst teams and coordinating with government stakeholders.

The candidate should feel at ease working with a diverse team of individuals, both locally and remotely. Success in this dynamic role requires a constant commitment to learning and knowledge-sharing in a fast-paced environment. Avum offers an exciting, high-energy workplace that rewards dedication and innovation.

Candidates must be U.S. citizens and able to pass a T3 background investigation.

Location

For this fully remote position, the candidate must be available to participate in virtual meetings via platforms like Microsoft Teams. Core hours are from 9 AM PST/PDT to 4 PM PST/PDT, Monday through Friday, with flexibility to support EST core hours as necessary.

As part of the remote setup, the candidate will collaborate with external project team members and Avum employees. Although primarily remote, occasional in-person meetings may be required, potentially including travel to government sites in Washington, D.C., and the Avum office in Agoura Hills, California.

Responsibilities include

• Participate in customer scrum events to provide progress status from the development team and bring feedback/requests to the appropriate team member.
• Take notes and update Jira with the appropriate status
• Functional analyst of business systems.
• Have the ability to learn new applications and related business processes to document/communicate the system gaps with customer requirements.
• Capable of guiding user interface design and system functionality.
• Address customer questions related to the systems/applications, research open requests, and contact external contacts for answers.
• Coordinate with external system POCs to set up interfaces and resolve issues.
• Manage the product backlog and development assignments and translate customer requirements into actionable tasks for the development team.
• Perform the role of Scrum Master as needed for daily stand-ups and other scrum events, updating tasks and removing impediments for the team.
• Coordinate with the customer to receive product releases and manage change control board (CCB) procedures.
• Generate internal and customer-requested documentation, including user guides, system requirements/details, white papers, and business process descriptions, and support other general writing activities.
• Coordinate with the user community, including onboarding new users into applications, setting up user accounts, providing instruction, troubleshooting login issues, escalating connection problems, and managing user help desk requests.
• Manage, document, and participate in user events, including training, testing/evaluation sessions, user acceptance testing, and product review sessions.
• Design graphics and charts for PowerPoint presentations and documentation.

Required Skills

• Excellent communication skills, both written and oral, are required.
• Ability to collaborate with other team members or work independently to meet project requirements and expectations.
• Ability to solve problems, identify risks, and communicate results and recommendations to leadership and customers.
• Must be very thorough, meticulous, and attentive to detail as appropriate for all work activities.
• Quantitative analytical and problem-solving skills.
• A skilled, talented writer able to track, compose, and revise text and layouts for simultaneous projects.
• Proven ability to communicate effectively with technical, operational, and management audiences with broad and varied backgrounds.
• Technically capable of employing new tools and related technologies supporting the project, specifically including tools for collaboration and agile scrum artifacts
• Ability to apply experience in Microsoft product suite, including MS Project and MS Office (specifically Excel, Word, and PowerPoint).
• Familiarity with Adobe software suite (Illustrator, Photoshop, etc.), LaTeX, and HTML is a plus.
• Scrum Master certification and experience are a significant plus.

Educational/Work Experience

A bachelor's degree or higher from an accredited college or university with a curriculum or major field of study that provides substantial knowledge useful in system development and is closely related to the work detailed above and/or in computer science, information systems, physical science, engineering, or mathematics–intensive discipline, or an applicable training certificate from an accredited training institution.

Salary

Starting salaries for this position range from $64,000 - $92,400 and are commensurate with experience. The position is full-time, salaried, with benefits.

The Company

Avum, Inc. is a certified Small Disadvantaged Business providing advanced software, database, and business intelligence systems to the DoD/Military, Intelligence Community, and Federal, State, Local and Commercial clients since 1991. We manage technical programs and projects and provide strategic guidance to support our customer's system engineering efforts. We provide sustainment in mission-critical and secure environments. We support information assurance activities and accreditation for the systems we deploy. Our engineers conduct rapid prototyping and Agile customer-focused iterations to produce complex applications, predictive analytic data environments, and NIST SP 800-53 compliant system architecture deployed within Navy and DoD networks. We have subject matter experts in multiple domains and technical expertise across all core technology stacks. We specialize in application development, large-scale database design, data engineering, and data visualization. Through results-driven, agile collaboration, the company continually researches and deploys secure solutions that exceed customer expectations in meeting or beating customer-allocated budgets and schedules. We aspire to the highest standards of ethical behavior and professional integrity in providing our customers with service that consistently earns us the highest possible performance ratings. Please visit our webpage at http://www.avum.com to learn more.

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