Junior Technical Analyst - Ashton Woods

Ashton Woods is more than just a home builder. From the sale of our first home in 1989 to recently being named Builder of the Year by Builder Magazine, our focus has always been on blazing new trails and pushing the boundaries of what’s possible in homebuilding. Ashton Woods, the #1 private home builder in the United States, markets its homes through its two award-winning brands, Ashton Woods and Starlight Homes. The Ashton Woods brand is known for designing thoughtfully curated, inspired homes for people who love design. The Starlight Homes brand builds homes specifically for the first-time homebuyer, offering affordable homes with well-executed designs and quality finishes for buyers looking to make the dream of home ownership a reality. Headquartered in Atlanta, Georgia; Ashton Woods sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Nashville, Orlando, Phoenix, Raleigh, San Antonio, and Tampa.

Jr. Technical Analyst or IT Support Specialist

Job Summary: We are seeking a skilled and proactive IT Technical Analyst/Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in maintaining our technology infrastructure, providing technical assistance to employees, and ensuring smooth IT operations.

Responsibilities:

Technical Support:

• Provide timely and effective technical support to employees regarding printers, laptops, workstations, and other hardware.
• Troubleshoot and resolve hardware and software issues promptly.
• Assist with new computer configurations for new hires.

Network Management:

• Manage small office network equipment, including routers, switches, and access points.
• Experience with Ubiquiti products is a plus.

Collaboration and Communication:

• Collaborate with other IT team members to ensure efficient and effective IT operations.
• Communicate effectively with both technical and non-technical colleagues.

Technology Trends and Documentation:

• Stay up-to-date with the latest technology trends and developments.
• Document and maintain records of IT support requests and resolutions.

Requirements:

• Bachelor’s degree in computer science, information technology, or a related field.
• 3-5 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software, such as Freshservice and SysAid.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Exceptional interpersonal and communication skills.