Junior Systems Administrator - URBAN LAND INSTITUTE

The Urban Land Institute (ULI) is a 501(c)(3) nonprofit research and education organization supported by its members. Founded in 1936, the Institute has more than 45,000 members worldwide representing the entire spectrum of land use and real estate development disciplines, working in private enterprise and public service. As the preeminent, multidisciplinary real estate forum, ULI facilitates the open exchange of ideas, information, and experience among local, regional, national, and international industry leaders and policy makers dedicated to creating better places. The mission of ULI is to shape the future of the built environment for transformative impact in communities worldwide.

POSITION SUMMARY:
As a Junior Systems Administrator, you will play an important role in supporting ULI staff and maintaining ULI’s information technology environment. The Junior Systems Administrator provides frontline technical support to ULI’s staff around the world. You will diagnose and address hardware and software problems that occur on ULI’s laptop fleet. The Junior Systems Administrator is responsible for provisioning accounts, services, and equipment as individuals join and leave ULI. You will work alongside ULI’s Network Administrators to maintain and troubleshoot ULI’s infrastructure, as well as third-party platforms. The Junior Systems Administrator will support the Network Security Engineer in the investigation and remediation of security incidents on a biannual basis. Your understanding and passion for IT will be important skills as you support ULI's cutting-edge technology systems. Elevate your career in a stimulating environment where innovation and impact go hand in hand.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Administer and provision user accounts, including assigning access rights and privileges for Windows Active Directory and Entra Active Directory.
• Provide enterprise-level administrative support in Microsoft 365, including SharePoint, OneDrive, and other Office applications, focusing on user management and permissions.
• Respond to assigned support requests in ServiceNow, ensuring tickets are updated and resolved promptly.
• Manage Dell and Apple laptop fleet lifecycle
• Support ULI’s annual Major Meetings as assigned
• Coordinate with Network Administrators to ensure laptops are effectively patched, secure, and fully operational.
• Provide Tier II technical support for ULI staff, assisting with hardware malfunctions, program issues, and network troubleshooting.
• Manage ULI’s Cisco wired and wireless network infrastructure at HQ.
• Serve as a liaison to various technology vendors and consultants.
• Work with management to prioritize business goals and assess technological needs.
• Evaluate and recommend new products and maintain knowledge of emerging technologies for ULI use.
• Update job knowledge by engaging in educational opportunities, reading professional publications, and maintaining a professional network.
• Train staff on new services and technologies.
• Lead projects as assigned.
• Troubleshoot common hardware and software issues on Windows and Apple Mac devices, providing solutions and customer support.
• Work effectively in a team, maintaining composure and professionalism in stressful or high-workload situations.
• Adapt to changing priorities, meet deadlines, and work autonomously as needed.

SUPERVISORY RESPONSIBILITIES:

INTERNAL RELATIONSHIPS:

EXTERNAL RELATIONSHIPS:

• Technology vendors.
• Technology consultants.

QUALIFICATIONS:

• Must have knowledge of the following technologies:
  1. Windows 10/11
  2. Windows Server
  3. Microsoft Azure & Azure Active Directory
  4. Active Directory
  5. Microsoft Office 365 / Microsoft Office Application Suite
  6. Apple macOS
  7. Apple iOS
  8. Zoom (or similar video conferencing tools such as GotoMeeting or WebEx)
  9. Adobe Acrobat
• Familiarity with Microsoft Intune or similar systems management tools.
• Proven ability to troubleshoot common hardware and software issues on both Windows and Mac systems.
• Strong ability to meet deadlines and adapt to shifting priorities.
• Able to follow directions and work independently.
• Excellent communication skills, both verbal and written.
• Capable of working independently while collaborating as part of a global IT team.
• Skilled in diagnosing customer issues, providing solutions, and resolving problems.
• Comfortable working under pressure as part of a team, maintaining professionalism amidst high workloads and interruptions.
• At least 3 years of IT experience, with a track record of successfully providing technical support and customer service
• Should have at least 4 years of experience in Information Technology with proven success in providing technical support and customer service.

EDUCATION:

• Bachelor’s degree or equivalent work experience. Technology certifications (i.e., CompTIA, Microsoft, Cisco)
  
  

APPLICATION INSTRUCTIONS:
ULI has a robust benefits package that includes health, dental, and life insurance; vacation leave; and a retirement plan. Compensation is commensurate with experience. For more information, click here.

To apply, please follow the link below. Please submit a résumé and a letter of interest.

ULI is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion/creed, sex, national origin, disability, genetic information, pregnancy, veteran or active military status, non-citizenship or citizenship status, arrest or conviction record, credit history, salary history, caregiver status, sexual orientation, gender identity, marital or partnership status, familial status, unemployment status, status as a victim of domestic violence or sexual violence, or any other status protected by applicable law.

EOE/m/f/d/v. No relocation reimbursement is offered at this time.

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