Junior Systems Administrator / Tier-1 Technical Support Specialist - Triangle Cyber, LLC

Join an exciting and diverse team of professionals developing and operating large-scale, mission-critical IT/Cybersecurity solutions for the US Government.  We are currently seeking a seeking a Junior Systems Administrator to serve as a Tier-1 Technical Support Specialist for a 24x7 network operations center. The Junior Systems Administrator will perform a wide variety of Tier-1 technical tasks in support of operations, production and test environments, including network/system monitoring, user account creation, password resets/unlocks, share drive access, and software installations.

Requirements:

• Must be able to work a shift schedule, onsite
• Must be a US Citizen
• Must have an active Top Secret clearance
• Must be able to obtain DHS Suitability
• Must have 6+ years of directly relevant experience
• Must have experience and/or familiarity with one or more of the following: Red Hat Linux, Microsoft Windows, VMware, SharePoint, and cloud platforms such as AWS, Azure, or GCP
• Must have experience with monitoring system health and status
• Must have experience documenting problems and resolutions through a tracking program.
• Must have experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
• Must have prior Tier-1 experience, including general troubleshooting, triage, and system administration tasks.
• Must have a High School diploma or higher

Desired Skills and Certifications:

• Experience interfacing with various technical teams including software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment desired
• Experience with ITIL methodology desired.
• Experience and/or familiarity with one or more of the following shell scripts and scripting languages: Bourne shell (sh), GNU Bourne-Again shell (bash), C shell (csh), Korn shell (ksh),
  Z shell (zsh), Python, PERL, Powershell, etc.
• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience performing incident response (tiered support model), using an Incident Management System.
• Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
• Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
• Experience interfacing directly with customer and program management team.
• Experience providing status to program management and input to customer status reports.
• Desired Certifications
  • DoD 8570.1 IAT Level I (A+, CCNA-Security, CND, Network+, SSCP, or equivalent.
    (For additional information, see https://public.cyber.mil/wid/dod8140/dod-approved-8570-baseline-certifications/)
  • Information Technology Infrastructure Library (ITIL) certification