Junior Special Ops IT Support Technician with Security Clearance - ManTech International

Currently, ManTech is seeking a motivated, career and customer-oriented Junior Special Ops IT Support Technician to join our team in Washington, DC. In this role, you will provide direct on-site/off-site support for the deployment of information technology (IT) equipment to critical incident sites and special events. You will be providing comprehensive hardware and software support, perform systems analysis, troubleshooting, and implementation of IT solutions to ensure optimal performance, reliability, and security. Responsibilities include but are not limited to: * Provide Tier 1, 2, and 3 HW/SW troubleshooting support for Service Desk issues.
* Conduct hardware and software analysis including product research, evaluation, testing, and recommendations.
* Install, configure, and troubleshoot equipment, including servers, desktops, laptops, printers, and LAN devices.
* Provide on-site and off-site hardware and software support throughout the deployment lifecycle of assigned missions.
* Oversee the installation, testing, and maintenance of software applications to streamline business operations.
* Support IT system installations, moves, and office consolidations at field sites, addressing infrastructure issues such as wiring and LAN capacity.
* Trial or pilot new applications or systems to assess their effectiveness.
* Offer desk-side support to executive-level users and manage HW/SW installations, moves, additions, and changes (IMAC).
* Supports critical incident sites and special events including Critical Incident Management, Emergency Support Function, and COOP for mission-critical tasks.
* Work is directed and/or managed by a supervisor. Basic Qualifications: * A bachelor's degree in a related field (Computer Science or Management Information Systems). In lieu of a degree, an additional (6) years of experience.
* 1-2 years of related experience in computer hardware, software, networking systems, and implementation, configuration, use, and troubleshooting of computer systems.
* Strong troubleshooting skills with the ability to effectively manage multiple tasks and resolve complex issues with enterprise hardware.
* Experience in managing, testing, and deploying security patches, COTS software updates, group policy and STIGs.
* Availability to respond to critical incidents or service requests on a 24/7 basis.
* Excellent communication, customer service, organizational skills, and attention to detail.
* Ability to work independently and as part of a team; familiarity with federal regulations is a plus. Preferred Qualifications: * Proficient with ServiceNow.
* Experience in supporting executive-level users.
* Certifications such as CompTIA A+, Network+, or similar. Clearance Requirements: * Must possess a current Top Secret security clearance.
* Must be a U.S. citizen. Physical Requirements: * Must be able to be in a stationary position more than 50% of the time * Must be able to communicate, converse, and exchange information with peers and senior personnel * Constantly operates a computer and other office productivity machinery, such as a computer * The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations * The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.