Junior Salesforce Administrator - Material Bank

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The Junior Salesforce Administrator is responsible for ensuring the enterprise Salesforce platform maximizes efficiency and capitalizes on full features and benefits across the entire user base. Excellent technical and communication skills will be leveraged to interface directly with internal and external stakeholders to understand their needs to administer and enhance systems accordingly.

What you'll do: 

• Support various aspects of CRM software, including regular maintenance, updates, customizations, integrations, reporting, etc.  
• Maintain up to date knowledge on current and new features, integrations, and all things Salesforce; present findings to team, educate, document and align to current processes 
• Understand business and user needs to best utilize system access and capabilities to meet those needs and achieve desired business outcomes 
• Conducts simple developments based on business requirements (create fields, page layouts, validations, etc.) 
• Maintain system, security, and integrity by performing QA audits against Material Bank process, data and usage 
• Ensure data integrity by reassigningaccounts, contacts, and opportunities in response to personnel changes and granting/ removing and maintainingaccurate user licenses across all 3rd party integrations
• Data Quality, Migration and Maintenance 
• Regularly run and review data quality reports toidentify and remedy errors, discrepancies and ensure accuracy of records
• Monitor and manage exception logs for back-end system integration with SFDC
• Ensure data integrity by merging duplicate Leads, contacts, and accounts; performing mass uploads and updates of data as required; audit and remove unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow
• Create and maintain dashboards and reports including folder maintenance
• Build and manage report folders for reps to improve sales efficiency
• Provide technical support for all CRM users, manage support tickets in order of urgency, and escalate when needed. Providetimely status updates 
• Maintain the company's standard response rates to outstanding issues
• Serve as a project manager for the CRM sprint board; partner with cross-functional teams to gather additional information, update board and partner with CRM team to execute requests on time and accurately

What you'll bring: 

• 2+ years' experience with CRM, salesforce preferred  
• Foster relationships across departments 
• Excellent communication skills 
• Ability to handle confidential information 
• Proven experience with cross-departmental collaboration 
• Organization, time management and planning experience 
• Understands and works toward the mission with acute business awareness 
• Incorporates all information available into data analysis and decision-making

What you'll get from us:

• Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds - Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events 
• Relaxation and Celebrations: Generous PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect). 
• Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program. 
• Plan for your Retirement: 401(k) eligible after your first 90 day's employed!
• Giving Back: We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well. 
• Growth: We'll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters! 
• Flexible Work Schedules: With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.