Junior Sales & Customer Experience Manager at Remote Vans ?? ??

We are seeking a dedicated and enthusiastic Junior Sales & Customer Experience Manager to join our team. This role will focus on fostering relationships with both new and existing customers, striving to enhance customer satisfaction, loyalty, and advocacy by ensuring a positive and satisfactory experience at every touchpoint throughout their journey as a Remote Van owner. 

General Responsibilities:

• Qualify and nurture leads, speaking to prospective customers via phone or email to gauge interest, answer questions, and understand timeline and expectations
• Effectively communicate and present the Remote Vans product offerings to prospects
• Work with the sales and marketing teams to develop lead nurturing strategies
• Update and maintain the CRM / customer database
• Communicate with dealerships regarding potential customers and coordinate handovers
• Coordinate factory visits or van tours for potential customers to come and view the vans 
• Coordinate with service and warranty teams to achieve resolutions for existing customers
• Proactively identify opportunities for new business and maintain an accurate opportunity pipeline
• Monitor customer satisfaction metrics and feedback to identify areas for improvement
• Travel to attend relevant shows and events on behalf of the company
• Coordinate with Executive and Marketing Teams to facilitate van pickups at Remote Vans HQ 

Education & Skills

• A Bachelor’s degree in business administration, management studies, or a related field
• Experience using a CRM system to maintain records
• Impeccable organizational skills and attention to detail
• Familiarity with Google Workspace (Docs, Sheets, & Meet)
• Ability to embrace and manage change in a dynamic and fast-growing organization

Who You Are:

• You have a relevant bachelor's degree with 0-2 years of experience (which can include internships / co-ops)
• You have excellent interpersonal and communication skills, with the ability to connect with customers and present product offerings clearly and persuasively
• You understand how to effectively manage up and ensure that nothing slips through the cracks 
• You are good at building relationships across an entire organization
• You are highly self-motivated and can work well under minimal supervision
• You have an aptitude for learning new things quickly