JUNIOR Problem Manager Production Support - Philadelphia, PA - Georgia IT Inc.
Philadelphia, PA
About the Job
Job Title : JUNIOR Problem Manager Production Support
Location : Philadelphia, PA
Rate : $23/hr on W2
Position Type : Contract
Interview Process : Phone followed by a F2F
US Citizen, Green Card and GC EAD
JUNIOR LEVEL
Job Description:
The Task:
Location : Philadelphia, PA
Rate : $23/hr on W2
Position Type : Contract
Interview Process : Phone followed by a F2F
US Citizen, Green Card and GC EAD
JUNIOR LEVEL
Job Description:
The Task:
- Leads day to day Problem Management operations
- Creating problem requests, coordinating problem investigation and resolution activities
- Identifying trends and probable cause
- Identifying incidents requiring a problem request
- Ensuring problems progress through the Problem Management process in a timely and prioritized manner
- Drive consistency and accuracy of the Problem Management process by ensuring processes are current and continuously improving
- Facilitating root cause analysis
- Develop and present After Action Review to stakeholders and others
- Collaborating across a highly matrixed organization
- Review resolutions and workarounds
- Validates use of Known Error workarounds
- Scheduled and ad hoc reporting as needed
- Bachelor's degree or equivalent work experience.
- 3+ years' experience in Problem Management (Linux/Unix env).
- Experience with root cause analysis and trending techniques and tools.
- Knowledge and experience with applying process improvement best practices, techniques and tools.
- Ability to coordinate activities between teams and across geographies.
- Ability to consolidate findings and recommendations into presentations and to represent these during meetings and calls.
- Experience with an ITSM tool (i.e. ServiceNow, JIRA).
- Programming background: (software/hardware stacks and APIs).
- Excellent experience with analyzing data and making recommendations.
- ITILV3 Foundation and/or Six Sigma Certified.
- Experience with Six Sigma or other proven business management strategy.
Source : Georgia IT Inc.