Junior Network Administrator - ATC Transportation LLC

Purpose of Job

Working as part of the Infrastructure and Operations team, provide excellent design, support and maintenance of a multi-location network and telecommunications infrastructure. This role reports to the Manager of Infrastructure and Operations.

Principal Responsibilities

• Ensure that network access to all the operating locations are maintained, monitored and operating well.
• Monitoring and diagnosing equipment. Liaising with third parties for the repair or replacement of faulty equipment as appropriate.
• Evaluate and recommend enhancements to the network to improve resiliency, operation, or cost to operate. This may include hardware and software for system maintenance or end user applications.
• Provide Tier 3 user support for company IT and Telephony networks, with Response and Return to Service times as documented in the internal Service Level Agreement.
• Maintenance of accurate records in the Help Desk Ticketing system
• Installation and configuration of computer equipment
• Upgrading hardware and software
• Investigating and resolving network related problems.
• Assisting users with hardware and software related issues
• Assist in the control of access to the network through allocation of user access rights.
• Assist in the maintenance of communication services including email, intranet, extranet and Internet access and usage.
• Monitor and manage the network server backups. Ensure that the company’s information assets are protected in the event of a disaster.
• Assist in the maintenance of accurate licensing of all internally issued software used by all personnel.
• Work in accordance with the communications network management procedures.

Skills/experience required

Essential

• Meraki Networking – Routers, Switches, and Firewalls
• DIA and working with TelCo’s
• Microsoft Server 2012 - 2019
• Microsoft Exchange 2016
• Active directory management
• SAN configuration and management

Beneficial

• Ring Central VOIP
• Cisco Umbrella
• Sentinel One
• Kaseya VSA
• MFA (DUO)
• Unitrends Backup system (configure, manage)
• Cloud DR system (configure, manage)
• Microsoft Windows 2000 – 11 (Install, configure, manage)
• Microsoft Office 365 (configure, manage)
• VPN, FTP, SFTP
• Mobile Phone Management (MaaS)