Junior Loan Processor - Spring EQ LLC

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

 At Spring EQ, we;

• Strive to make every customer interaction a great one 
• Recognize behind every loan is a person or family trusting us to handle a significant financial transaction 
• Work hard and have fun to get the job done 
• Recognize each team member's unique value 
• Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ 
• Promote our team members so they can share their knowledge with others    
• Innovate, innovate, innovate 
• Create and embrace the latest technology   
• Simplify constantly, challenging every process we use to better accomplish our goals 
• Build upon a strong company culture and foster an environment of togetherness, support, and accountability

Spring EQ is seeking a Junior Loan Processor to join our rapidly growing Home Equity team! The ideal candidate will have at least three years of experience processing consumer home loans. A strong candidate will have a solid understanding of TRID requirements, proficient knowledge of loan origination technology and thrive in a growing, fast-paced environment. The selected candidate will be driven, passionate and flourish in an operational role that is extensive and dynamic. 

• Assist Customer Advocates in resolving 3^rd party items such as verifications of employment, Homeowner’s insurance updates, title curative updates
• Communicate effectively on the phone and via email when following up on required 3^rd party items
• Manage daily tasks and set follow ups until the item is resolved and in the file
• Help cover Customer Advocates pipeline while on PTO
• Basic understanding of the closing disclosure, updating fees and deliver initial CD to borrower if minimum criteria is met (Manage past due CDs sent from Tableau reporting)

• 2 or more years of professional working experience (customer service or mortgage preferred)
• Excellent customer service skills
• Basic knowledge of home loan terminology
• Meticulous attention to detail and accuracy
• Effective written and verbal communication skills
• Experience working on loan origination / processing software’s like Blue Sage system knowledge a plus
• Ability to multitask, problem solve and efficiently manage time
• Displayed accountability with a strong track record of meeting deadlines and keeping commitments
• The ideal candidate will have a self-starter mentality with the ability to solve open ended business challenges
• The ideal candidate will enthusiastically contribute to a culture of innovation and continuous improvement
• The ideal candidate will know how to collaborate with team members in a remote environment while also working independently with minimal supervision
• Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team-oriented environment
• Spring EQ values personal excellence, integrity and accountability – we need candidates who demonstrate these qualities in their everyday lives

Benefits

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Credit Union Membership
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.