Junior/Intermediate Desktop Support Engineer - Create Advertising Group

Create Advertising Group is an award-winning entertainment marketing agency that specializes in fulfilling the creative needs of film, television, gaming, and branding clients. Create prides itself on passion and seeks talented, driven people who will add a unique voice to our exceptional work. Located in Los Angeles, we provide a creative, fun, and informal working atmosphere. 

Job Summary

Create is looking for a skilled Desktop Support Engineer to facilitate smooth and secure operations of the organization's IT environment. This role focuses on providing first and second-tier support for end-users, managing workstations, and assisting in the implementation and maintenance of various computing solutions. The Support Engineer will be collaborating closely with the IT team and other departments to continually improve processes and contribute to the organization's operational effectiveness. This is a fast paste production environment, the position has potential to grow to System Engineer working with High Performance Enterprise Technologies.

Job Requirements

• Provide first and second level technical support to end-users for workstation, and software-related issues.
• Diagnose and troubleshoot hardware and software problems, identify root causes, and implement appropriate solutions in a timely manner.
• Install, configure, and maintain operating systems, applications, and peripheral devices.
• Set up and deploy new workstations, ensuring compatibility with existing systems and software.
• Collaborate with the IT team to maintain and update software and hardware inventory.
• Collaborate with the production team to understand their technical requirements and provide appropriate solutions and recommendations.
• Create and maintain documentation related to technical procedures, resolutions, and knowledge articles.
• Conduct regular system maintenance, including software updates, security patches, and antivirus scans.
• Assist with network and server-related tasks as needed.
• Stay updated with emerging technologies and industry trends to improve desktop support processes and provide innovative solutions.

Knowledge and Skills

The ideal candidate for the Desktop Support Engineer position should be an adept troubleshooter with a knack for problem-solving. This role entails providing immediate first-level support to end-users (on-site and remote), managing, and maintaining workstations, and coordinating with the IT team to ensure seamless hardware and software operations. Candidates should also be skilled in mitigating risks related to information and IT assets by adhering to established security policies and best practices. Must have ability to lift 50lbs.

Education & Experience

• Computer Science, other technical certifications, or equivalent experience.
• At least 1-2 years of experience in front-line technical support or a helpdesk environment, ideally in a mid-sized organization.
• Strong knowledge of desktop operating systems (Windows, macOS), applications (Microsoft Office Suite, Adobe Creative Cloud), and hardware components.
• Experience with post-production software and systems (e.g., Avid Media Composer, Adobe Premiere Pro, DaVinci Resolve) is highly desirable.
• Proficiency in diagnosing and troubleshooting hardware and software issues.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and ability to troubleshoot basic network-related problems.
• Excellent communication and interpersonal skills with an ability to explain technical concepts to non-technical individuals.
• Strong problem-solving skills and ability to work well under pressure in a fast-paced environment.
• Proactive and customer-oriented approach to provide efficient and timely technical support.
• Ability to work independently as well as collaborate effectively with cross-functional teams.
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.

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In addition to an excellent benefits package, Create provides well-stocked kitchens and a casual hybrid working-environment. We are also a dog friendly company. Create is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

 

To be considered, please submit resume to:

Create Advertising Group

jobs@createadvertising.com