Junior Commercial Lines Account Manager - Árachas Group

About Us

Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the needs of our clients. We have been providing insurance services to our clients for over 40 years. As an independent insurance agency, we have direct contracts with some of the best insurance companies in the industry.

We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest. We offer competitive salary, generous benefits, and the option for hybrid work.

Junior Commercial Lines Account Manager

Job Overview:

As a Jr. Commercial Lines Account Manager, you will assume an even higher level of responsibility within the customer service team, demonstrating expertise in commercial insurance and providing comprehensive support to customers with complex needs. In this position, you will assist the Account Managers with changes, audits, more complex certificates, billing issues, premium finance agreements, renewal certificate setup, and maintaining activities all while providing superior customer service. Other job duties may include claims and loss runs.

Responsibilities:

• Process changes, renewals, and maintaining updated and accurate records
• Track the return of renewal questionnaires and coordinate the accurate and timely entry of data
• Attend to clients’ needs by producing binders, certificates, policies, endorsements, and other related items; verifies their accuracy using an established agency checklist
• Handle License & Permit Bonds
• Process cancellations and reinstatements
• Check on customer billing issues
• Policy Checking
• Timely issuance of certificates of insurance
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed

Qualifications:

• Active Illinois Property & Casualty License required
• 3+ years of commercial insurance customer service experience
• Working knowledge of Office 365
• Experience with Applied Epic preferred
• Knowledge of commercial insurance products and usages
• Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists
• Thorough, and detail-oriented to manage multiple clients, tasks, and requests
• Ability to understand written and oral communication and interpret abstract information
• Excellent time management and organization
• Must be able to move quickly and accurately from one task to another

Schedule: Monday-Friday, 8:30am-5:00pm (Hybrid Work Schedule)

Office Location: 852 West Bartlett Road, Bartlett, IL 60103

Benefits:

• Competitive Salary
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.