Junior Account Executive - Ingenious Med, Inc.

Junior Account Executives are responsible for maintaining and expanding relationships with existing clients. Junior Account Executive will play a proactive role, encompassing a deep knowledge of a client’s organization and being in-tune with its short-term initiatives and long-term business goals. This role works closely with members across the organization to ensure Ingenious Med’s commitment to outstanding products, customer service and company expansion.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Meets assigned AR Collection Goal
  • Help AR team collect payments in a timely manner
• Establishes productive, professional relationships with key personnel in assigned territory
• Meets assigned targets for account retention and renewals
• Manage Support and Project Escalations within the organization for assigned clients
• Manage distribute, and track delivered content to all assigned clients including regulatory updates
• Works with various departments within the organization (tech support, implementations, account management) to ensure prospective and current clients’ needs are being met in a timely manner
  • Junior Account Executive will spend focused time with all facets of the business, including but not limited to; Professional Services, Support, and Product Development to grow skill set and knowledge of Healthcare IT Business
• Scheduling and conducting a regular cadence of Account Reviews and status conference calls with clients
• Maintaining high customer satisfaction ratings and ensuring renewal of assigned client accounts
• Remaining current on healthcare industry trends and regulatory issues and providing clients with a consultative analysis of solution available within Ingenious Med
• Responsible for maintaining accurate data in CRM, Salesforce
• Complies with the organization’s compliance program and policies including but not limited to timely completion of assigned compliance and other company training.

TRAVEL REQUIREMENTS

• 10-25%
• Fulltime Remote Position

KEY COMPETENCIES

• Polished presentation skills
• Comfortable leading client calls
• Consultative selling, and ability to problem solve on the fly
• Superior customer service skills.
• Friendly, cheerful, “can-do” demeanor.
• Excellent time and task management skills.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to explain complex technical concepts in layman’s terms.
• Adaptable to shifting priorities and work effectively in a fast-paced environment.

QUALIFICATIONS

• Bachelors Degree, or equivalent experience
• Quick learner of CRM tools (Salesforce) or existing understanding
• Ready to Learn and understand Healthcare IT Business