Jr. Regional Operations Manager - Flix

At Flix, we're redefining travel with accessible, sustainable, and reliable bus services worldwide. Our NYC lot is a key operational hub, and we're seeking a dedicated Jr. Regional Operations Manager to oversee daily operations, ensuring smooth and efficient bus arrivals and departures, and leading our temporary agents to deliver an exceptional customer experience.

Your Tasks – Paint the world green

• Supervise the daily operations of the bus lot, ensuring safe, efficient, and timely bus arrivals and departures.
• Manage the scheduling for all staff, including temporary agents, to ensure optimal coverage and high service levels.
• Lead customer service efforts, promptly addressing and resolving passenger complaints and inquiries.
• Foster a safe, secure, and positive work environment for all employees and visitors.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Train and mentor temporary agents, providing guidance and feedback to enhance performance.
• Monitor and improve lot performance, ensuring agent productivity and a high standard of service.
• Maintain a clean, organized, and safe environment for both employees and passengers.
• Communicate regularly with management to report on operations, staffing needs, and opportunities for improvement.
• Position is working outdoors at our Midtown FlixBus lot. 

Your Profile – Ready to hop on board

• 2+ years of supervisory experience in a fast-paced environment.
• Proven ability to manage, motivate, and support a team effectively.
• Strong interpersonal and communication skills, with the ability to provide clear direction and constructive feedback.
• Proactive, resourceful, and able to handle unexpected challenges in a dynamic setting.
• Willingness to work on-site at our NYC lot with a preferred schedule of Thurs-Monday, 9am-5pm, including weekends and holidays as needed.

Salary range: $65,000.00 - $75,000.00 USD

Our Perks – More than just a job

Your well being is important to us. To ensure you have the support you need, we offer the following benefits to U.S. Employees: 

• Competitive Medical, Vision, and Dental plans, including FSAs, Telemedicine support, and HRAs with company contributions of up to $1000 
• 401k plans with up to 3% of matching contributions 
• 5 weeks of PTO, in addition to company holidays and 2 personal Floating Holidays 
• Company-funded life insurance policy and supplemental life insurance options 
• Tuition reimbursement of up to $5,250 per year 
• Employee Assistance Program with 24/7 access to free over-the-phone counselling to help you with a variety of personal needs; including emotional and mental well-being, addiction and recovery, marital and family problems, and legal and financial issues 
• Free travel for yourself and eligible dependents on both FlixBus and Greyhound services 

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!  We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

The following video shows our amazing success story: