Jr. Business Systems Analyst #104888 - Georgia IT Inc.
San Francisco, CA
About the Job
Jr. Business Systems Analyst #104888
Duration: 7 Months
Location: San Francisco, CA
Interview Process: Phone then face to face
REQUIRED SKILLS:
• Bachelor's degree or equivalent plus 2+ years' work experience on a project team, ideally with a financial institution.
• Self-starter and able to work independently while at the same time
• Team player and collaborate with technology and business teams and interact with end-users to meet critical timelines.
• Strong verbal and written communications skills, strong analytical skills, and understand data.
• Comfortable working with and training internal customers, call centers, and technical teams.
• Able to understand and interpret requirements while researching issues to provide resolutions to users.
• Excellent organizational skills, be detail-oriented, customer focused and excited about working under tight deadlines in a fast paced, agile development environment.
• Advanced PC skills, including advanced knowledge of Excel, MS Outlook, SharePoint
DESIRED SKILLS:
• Prior call center or user support experience
• Familiarity with Client Quality Center or Application Lifecycle Management
• Ability to read, understand, and update business requirements
• Business analyst experience (gathering user feedback, working on requirements, providing application support, etc.) on a project team
RESPONSIBILITIES:
• Primary responsibility is to provide first and second level user support for a customer due diligence tool
• Manage and resolve all issues escalated by users and first level support in a timely manner
• Communicate with the user community to understand and resolve issues.
• Monitor shared e-mail inbox and ticket escalations
• Partner with other teams (Support Call Centers, Quality Assurance, Technology) to provide positive user experience
• Understand use cases/stories and related business requirements.
• Analyze trends and produce management reports.
• Assist in the development of training materials for end users, support call centers, etc.
For the quickest response when submitting resumes please be sure to include the following details:
Duration: 7 Months
Location: San Francisco, CA
Interview Process: Phone then face to face
REQUIRED SKILLS:
• Bachelor's degree or equivalent plus 2+ years' work experience on a project team, ideally with a financial institution.
• Self-starter and able to work independently while at the same time
• Team player and collaborate with technology and business teams and interact with end-users to meet critical timelines.
• Strong verbal and written communications skills, strong analytical skills, and understand data.
• Comfortable working with and training internal customers, call centers, and technical teams.
• Able to understand and interpret requirements while researching issues to provide resolutions to users.
• Excellent organizational skills, be detail-oriented, customer focused and excited about working under tight deadlines in a fast paced, agile development environment.
• Advanced PC skills, including advanced knowledge of Excel, MS Outlook, SharePoint
DESIRED SKILLS:
• Prior call center or user support experience
• Familiarity with Client Quality Center or Application Lifecycle Management
• Ability to read, understand, and update business requirements
• Business analyst experience (gathering user feedback, working on requirements, providing application support, etc.) on a project team
RESPONSIBILITIES:
• Primary responsibility is to provide first and second level user support for a customer due diligence tool
• Manage and resolve all issues escalated by users and first level support in a timely manner
• Communicate with the user community to understand and resolve issues.
• Monitor shared e-mail inbox and ticket escalations
• Partner with other teams (Support Call Centers, Quality Assurance, Technology) to provide positive user experience
• Understand use cases/stories and related business requirements.
• Analyze trends and produce management reports.
• Assist in the development of training materials for end users, support call centers, etc.
For the quickest response when submitting resumes please be sure to include the following details:
- Full legal Name
- Contact Number
- E-mail Address
- Work Status
- Current Location
- Availability to Start a New Project
- Rate
Source : Georgia IT Inc.