Journeyman Help Desk Specialist - Scott AFB, IL - Serco North America

Looking for a Journeyman Help Desk Specialist opportunity at a place you can make a difference every day?  Discover this great opportunity in our Scott AFB, IL location.  Bring your expertise and collaborative skills to make an impact towards our military defense by discovering your new role supporting this critical mission.

Serco is seeking a Journeyman Help Desk Specialist to join our team supporting the Defense Information Systems Agency (DISA) on the Global Information Grid Services Management-Operations (GSM-O) II contract.  The Journeyman Help Desk Specialist will assist Department of Defense (DoD) Information Network (DODIN)/Defense Information Systems Network (DISN) customers across the globe.

In this role, you will:

• Perform shift work in a 24x7x365 Global Operations Center (GOC).
• Respond to and diagnoses problems through discussion with end-users.
• Ensures a timely process through which problems are controlled.
• Identify, research, isolate, and resolve technical problems through discussions with users.
• Provide service Level 1 and Level 2 assistance working with three levels of Subject Matter Experts (SME)s / advanced SME teams.
• Assist global enterprise data analytic team customers with Open Systems Interconnection (OSI) model layer database Configuration Management (CM) engineering.
• Perform triage troubleshooting with Amazon Web Services (AWS) and numerous enterprise network tool enclaves.
• Evaluate analytical and systematical problems of workflows, organization, and planning and assists higher-level Help Desk Specialists to develop appropriate corrective action.
• Under the supervision of a higher-level Help Desk Specialist coordinate closely with programmers to ensure proper implementation of program and system specifications.
• Develop, in conjunction with functional users, system alternative solutions.
• Support other contract functional areas as required.

To be successful in this role, you must have:

• A Current Secret clearance
• US Citizenship
• High School Diploma/GED
• 4 years of related experience
  • An Associate Degree with 2 years of related experience will be considered
• An active DoD 8570 IAT Level II compliant certification. (CompTIA Network+ or CompTIA Security+ preferred)

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Military Veterans and Spouses are encouraged to apply!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.