Job opportunity for Customer Service/Data Entry Associate - US Tech Solutions, Inc.
Pheonix, AZ 85034
About the Job
| Position Description | • General Duties & Qualifications include the following at a minimum - Knowledge of basic office equipment including a personal computer, electronic key system (EKS), telephone and headset. • Ability to communicate and record information accurately. • Ability to question others to determine specific needs. • Ability to deal with people patiently. • Ability to proofread and correct errors. |
| Skills Required | • Receive and place telephone calls, fill out and verify information on forms or records, as well as proofread to verify that forms are completed properly. • Receive customer inquiries about a product or service. Provide information to callers regarding a product or service. • Record and confirm customer orders, complaints or service information. Direct calls for further problem resolution. • Skill in inputting and accessing information on paper, PC or CRT. • Skill in using database, data entry or single windows software. |
| Experience Required | • Minimum 1 year proven experience in customer service roles, preferably in a call centre retail or similar environment • Proficiency in using computers and familiarity with data entry software • 45 wpm • Strong communication skills, both verbal and written • Excellent organizational and multitasking abilities • Ability to work efficiently in a fast-paced and dynamic environment • Flexibility to work varying shifts, including weekends and holidays |
| Education Required | • High school diploma or equivalent; additional education or certification in customer service is a plus |
Source : US Tech Solutions, Inc.