Jira/Atlassian System Engineer - Alarm.com

POSITION OVERVIEW

We are seeking a skilled and dedicated Atlassian Applications Engineer (Systems Engineer)  to join our team. In this role, you will play a crucial part in ensuring the smooth operation and continuous improvement of our custom-built applications through effective use of Atlassian tools. You will be responsible for administering and enhancing our Atlassian environment, developing and maintaining custom scripts, and designing and managing CI/CD pipelines.

As an Atlassian Systems Engineer, you will collaborate closely with development teams to understand their needs and provide technical support, solutions, and training. Your expertise in scripting languages, database management, and both Linux and Windows environments will be vital in optimizing our systems and workflows. Additionally, you will actively participate in Agile/Scrum or Kanban ceremonies and work with various Atlassian features to automate processes and improve productivity.

RESPONSIBILITIES

• Ensure smooth operation and continuous improvement of custom-built addons and plugins.
• Administer, enhance, and optimize Atlassian tools (Jira, Confluence, Bitbucket, Bamboo) and SQL databases for high performance.
• Develop and maintain custom scripts using Adaptavist ScriptRunner and Groovy.
• Design, implement, and manage CI/CD pipelines for efficient software delivery.
• Provide technical support and solutions to development teams, enhancing productivity and automation.
• Collaborate with the Atlassian Change Committee on system changes and assist in user training.
• Actively participate in Agile/Scrum or Kanban ceremonies and create Standard Operating Procedures for Incident Management, Disaster Recovery, and Escalations.
• Develop IT Asset Management using "Assets" (formerly known as Insights).
• Install, update, and maintain Atlassian services in Linux and Windows environments.
• Document developed scripts, workflows, and processes comprehensively.
• Resolve issues with Jira Projects and Confluence in coordination with project leads and provide training for employees on usage and new functionalities.
• Build workflows and automation for self-serve Atlassian product usage, integrating state-of-the-art technical solutions, and managing permissions for Jira Projects/Boards.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering, or a related field; equivalent experience may be considered.
• Solid understanding of Agile/Scrum and Kanban methodologies, with practical experience in their application.
• Proficiency in Git and experience in designing and maintaining CI/CD pipelines.
• 2–5 years of hands-on experience with Atlassian products such as Jira, Confluence, Bitbucket, and Bamboo.
• Demonstrated experience managing and utilizing Atlassian plugins like ScriptRunner, Structure, Advanced Roadmaps, and Zephyr Squad/Scale.
• Proficiency in scripting languages such as Groovy (ScriptRunner), Bash, and PowerShell.
• Strong programming skills in Java or Python are highly desirable.
• Experience working with Linux and Windows servers, as well as databases like MS SQL, PostgreSQL, and MySQL.
• Proven expertise with REST APIs and integration development.
• Hands-on experience with the installation, upgrades, integration, and support of Atlassian server and datacenter products.
• Familiarity with Atlassian Cloud (SaaS) solutions is a significant advantage.
• Capability to design and optimize schema configurations and templates to improve business processes.
• Experience with scripting-based automation solutions and custom plugin development using Atlassian SDK/Forge with Java and Groovy is a strong plus.
• Excellent communication skills, with the ability to explain technical concepts effectively to non-technical stakeholders.
• Strong understanding of security best practices and risk management in IT environments.
• Knowledge of systems engineering protocols such as DNS and DHCP, with additional experience in Active Directory and SSO tools (e.g., Okta, ADFS) as a plus.
• Atlassian certifications (e.g., ACP-100, ACP-120) & Other certifications are highly desired.

If you are passionate about leveraging Atlassian tools to enhance development workflows and drive productivity, we encourage you to apply and join our dynamic team.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well-rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS, and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies

Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

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