JEWELRY/SALES SPECIALIST - Kroger
Federal Way, WA 98023
About the Job
Fred Meyer Jewelers sales professionals are welcoming, friendly, understanding, caring, dynamic, driven, and creative individuals who believe what they are doing every day makes a difference in achieving the same, ideal customer experience. Sales professionals achieve personal sales targets by turning every one of our customers life's meaningful moments into a celebration worth remembering by offering a fine jewelry experience that is approachable, special and lasting. Our sales professionals engage customers in such a manner as to create a desire for and make our products as relevant, exciting and accessible to as many people as possible every day. We provide training on sales techniques, product knowledge, and skills to help you, our sales professionals, be successful and create a refreshing and uplifting shopping experience for our customers.Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.
Responsibilities
- Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
- Achieve personal targets that drive sales (e.g., credit applications and protection plan attachment rates)
- Promote Diamond Parties and special events with every customer
- Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance
- Foster life-long emotional connections with customers by clienteling
- Provide product knowledge, features and benefits to all customers when presenting merchandise
- Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
- Attend required monthly meetings
- Operate point of sale (POS) and take payment or obtain credit authorization
- Inspect and clean customers' jewelry
- Provide estimates for jewelry and watch repairs
- Perform watch battery replacements and watch band adjustments
- Follow receiving and processing procedures
- Display merchandise and promotional materials in accordance with corporate merchandising plans
- Perform business opening and closing procedures as outlined in Policy and Procedures Guide
- Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows
- Maintain safety and security of location by following all Loss Prevention and Security policy and procedures
- Participate in the inventory process
- Complete case counts
- Maintain flexibility to work any shift, including weekends, holidays and overtime
- Must be able to perform the essential functions of this position with or without reasonable accommodation