JDE Systems Analyst - SGA Inc.
Greenville, WI 54942
About the Job
Software Guidance & Assistance, Inc., (SGA), is searching for a JDE Systems Analyst for a long-term contract opportunity with one of our premier clients ( 80% remote + 20% travel (onsite meetings in Appleton WI or Dodge Center MN)
Lead Systems Analyst - JD Edwards – Aftermarket
The Lead JDE Systems Analyst will work with functional owners in our manufacturing, engineering, product data management (PDM), sales (configurator), cost accounting, supply chain, and materials areas to design and implement efficient and sound business processes. The Lead Business Analyst role performs the duty of business relationship manager, liaison to the development/technical team, and functional users, gathers business requirements, performs analysis of the requirements, defines and develops solutions, and on occasion will lead project plan development and leading of the project team. The Client team is highly collaborative, and this position will present the opportunity to mentor and develop junior/entry level team members in all areas of being a business analyst.
YOUR IMPACT:
• Serve as the Digital Technology (DT) Business Analyst expert in understanding business requirements, system capabilities and configuration, development of system documentation and implementation of quality software solutions.
• Serve as the liaison for the functional areas between the DT application team and the business.
• Lead large cross-functional projects and solution design within various functional areas utilizing broader knowledge of the business to track and manage business requirements.
• Lead the process for identifying and gathering appropriate business requirements to create the necessary solution that satisfy the business need including facilitation of requirements gathering within multiple business functional areas to develop a comprehensive business requirements document(s).
• Lead the development of functional and technical specifications based on business requirements.
• Manage changes to requirements, assess impacts of changes, and track requirements from business case to implemented solution.
• Lead the cross functional test plan creation and partner with business unit subject matter experts (SME) to develop test scripts.
• Supervise the integration of testing for cross-functional projects and provide support for user acceptance testing.
• Execute and define test scenarios, plans, strategies, and the creation of test scripts.
• Provide production support by supplying artifacts (data model, data maps, knowledge base articles, etc.) and educating the support team when applicable.
• Define and create project related policies and procedures including review of cross-functional project related policies and procedures, and end user training documentation.
• Provide ongoing day-to-day support for the applications team in addition to project management responsibilities.
BASIC QUALIFICATIONS:
• Bachelor's degree in computer science, Information Systems or equivalent.
• Five (5) or more years of experience in Business/System Analysis, Digital Technology, or in a related area.
• Experience working in DT supporting JD Edwards EnterpriseOne 8.12 or higher.
• Analytical, written, and verbal communication skills.
• Experience in business analytics and system design analysis.
• Attention to detail, problem solving, and decision-making skills.
• Advanced Customer Service skills.
• Experience working independently and taking initiative.
• Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
• Ability to travel up to 20%.
STANDOUT QUALIFICATIONS:
• Relevant industry recognized certifications (IIBA, ITIL, CBAP, CCAB)
• Knowledge of ITIL IT Service management and experience defining, deploying and managing ITSM Processes.
• DT Systems Analyst experience in a multi-facility Manufacturing organization with a direct and dealer sales model.
Aftermarket:
Service and Repair Management
Manage customer requests for product servicing and repairs, including scheduling, tracking, and billing.
Warranty and Claims
Handle warranty claims and service history, ensuring compliance with warranty policies and tracking costs.
Parts Management
Manage inventory and availability of spare parts required for service operations.
Field Service
Support technicians with tools to manage field operations, such as work orders, parts requirements, and customer information.
Contract Management
Manage service contracts, including renewals, pricing, and customer terms.
Customer Relationship Management (CRM)
Enhance customer satisfaction by integrating CRM tools for effective communication and service tracking.
Analytics and Reporting
Generate detailed reports and dashboards for monitoring service efficiency, profitability, and customer satisfaction.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
Lead Systems Analyst - JD Edwards – Aftermarket
The Lead JDE Systems Analyst will work with functional owners in our manufacturing, engineering, product data management (PDM), sales (configurator), cost accounting, supply chain, and materials areas to design and implement efficient and sound business processes. The Lead Business Analyst role performs the duty of business relationship manager, liaison to the development/technical team, and functional users, gathers business requirements, performs analysis of the requirements, defines and develops solutions, and on occasion will lead project plan development and leading of the project team. The Client team is highly collaborative, and this position will present the opportunity to mentor and develop junior/entry level team members in all areas of being a business analyst.
YOUR IMPACT:
• Serve as the Digital Technology (DT) Business Analyst expert in understanding business requirements, system capabilities and configuration, development of system documentation and implementation of quality software solutions.
• Serve as the liaison for the functional areas between the DT application team and the business.
• Lead large cross-functional projects and solution design within various functional areas utilizing broader knowledge of the business to track and manage business requirements.
• Lead the process for identifying and gathering appropriate business requirements to create the necessary solution that satisfy the business need including facilitation of requirements gathering within multiple business functional areas to develop a comprehensive business requirements document(s).
• Lead the development of functional and technical specifications based on business requirements.
• Manage changes to requirements, assess impacts of changes, and track requirements from business case to implemented solution.
• Lead the cross functional test plan creation and partner with business unit subject matter experts (SME) to develop test scripts.
• Supervise the integration of testing for cross-functional projects and provide support for user acceptance testing.
• Execute and define test scenarios, plans, strategies, and the creation of test scripts.
• Provide production support by supplying artifacts (data model, data maps, knowledge base articles, etc.) and educating the support team when applicable.
• Define and create project related policies and procedures including review of cross-functional project related policies and procedures, and end user training documentation.
• Provide ongoing day-to-day support for the applications team in addition to project management responsibilities.
BASIC QUALIFICATIONS:
• Bachelor's degree in computer science, Information Systems or equivalent.
• Five (5) or more years of experience in Business/System Analysis, Digital Technology, or in a related area.
• Experience working in DT supporting JD Edwards EnterpriseOne 8.12 or higher.
• Analytical, written, and verbal communication skills.
• Experience in business analytics and system design analysis.
• Attention to detail, problem solving, and decision-making skills.
• Advanced Customer Service skills.
• Experience working independently and taking initiative.
• Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
• Ability to travel up to 20%.
STANDOUT QUALIFICATIONS:
• Relevant industry recognized certifications (IIBA, ITIL, CBAP, CCAB)
• Knowledge of ITIL IT Service management and experience defining, deploying and managing ITSM Processes.
• DT Systems Analyst experience in a multi-facility Manufacturing organization with a direct and dealer sales model.
Aftermarket:
Service and Repair Management
Manage customer requests for product servicing and repairs, including scheduling, tracking, and billing.
Warranty and Claims
Handle warranty claims and service history, ensuring compliance with warranty policies and tracking costs.
Parts Management
Manage inventory and availability of spare parts required for service operations.
Field Service
Support technicians with tools to manage field operations, such as work orders, parts requirements, and customer information.
Contract Management
Manage service contracts, including renewals, pricing, and customer terms.
Customer Relationship Management (CRM)
Enhance customer satisfaction by integrating CRM tools for effective communication and service tracking.
Analytics and Reporting
Generate detailed reports and dashboards for monitoring service efficiency, profitability, and customer satisfaction.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
Source : SGA Inc.