JAT Ops Mgr Com - Gpac

Job Description: Commercial Insurance Operations Manager 

The Commercial Insurance Operations Manager role, will be a great opportunity for an Account Manager (with a Commercial Lines Insurance background) to advance to the next step in their career and move to the Insurance Operations / Administration side of the business. It is also a ground floor opportunity to help influence, shape, and design major operation initiatives, processes and procedures in a Commercial Insurance brokerage environment. This role will support and work collaboratively with the SVP of Operations on various projects and daily tasks including:

• Primary functions:
• Gain and utilize expertise of multiple agency management systems while serving as the point person and highest-level user of these systems so they may be utilized to the best of their ability, by the company
• Develop workflows, reporting and Quality and Professional Standards that can be incorporated for use company wide.
• Manage and service all policies for organization’s corporate insurance portfolio
• Overall management and auditing of Surplus Lines Filing activity from various divisions
• Diary consumer complaints and follow-through on resolution
• Secondary functions: *
• Manage insurance resources and continuing education. * *
• Attend carrier marketing meetings and functions with SVP; electronically distribute content to retail staff. (gathering marketing materials and drafting communications regarding market appointments and appetite to staff) *
• Auditing of various workflow functions
• Strategize and collaborate with SVP on new and existing projects

Position Requirements:

• 7+ years Commercial Lines insurance account management experience
• Should have an understanding of marketing of submissions for new and renewal business, knowledge of carrier markets and appetite, account management work flow, coverage knowledge and understanding of coverage forms, endorsements and exclusions, certificate issuance, preparation of summaries, proposals and binders, agency billing and invoicing, policy checking.
• California Brokers Property/Casualty License
• Complete knowledge of AMS360 functionality
• Strong interpersonal and communication skills and the ability to communicate and build trusted relationships with all levels of staff and external contacts.
• Significant attention to detail.
• Provides high quality product and takes ownership of work.
• Excellent customer service skills.
• BA/BS preferred.
• Works with a sense of urgency and takes accountability for resolving issues.
• Acts in a diplomatic manner and responds promptly to employee/customer needs and requests.
• Able to prioritize workload and work under pressure.
• Proficient in Microsoft Office applications – Word, Excel, Powerpoint, etc., with strong computer skills

Job Type: Full-time

Experience:

• commercial insurance: 5 years (Required)
• Open to hybrid or remote - MUST LIVE IN SOUTHERN CA REGION

License:

• Brokers Property/Casualty License (Required)

I look forward to having a conversation with you about your aspirations for a future career.  Please contact me to have a conversation about this exciting career advancement opportunity!

Jennifer Thompson

Director - Insurance Division

gpac

(605) 610-3041

Jennifer.Thompson@gogpac.com

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.