Japanese-English Bilingual Marketing Coordinator - MST Insurance Solutions, Inc

Job Title: Marketing Coordinator

Classification: Exempt

Department: Business Development

Location: Schaumburg, IL / Hybrid/Flexible

Reports to: Senior Vice President

Overview

Under the direction of the Senior Vice President, the Marketing Coordinator is responsible for strategizing, creating, and implementing marketing activities that support business development and growth for the Company. The Marketing Coordinator supports the Business Development team by preparing reports and presentation materials and engaging in quality assurance tasks, as well as arranging client meetings and helping to maintain good relationships with the Company's network of Japanese corporate clientele. The Marketing Coordinator continually researches and provides recommendations for prospecting approaches to new clients, including appropriate solutions involving the Company's portfolio of products (i.e. life, property, casualty, health, automotive, or other types of insurance). This position requires native-level Japanese speaking and writing capability as well as experience marketing insurance services to Japanese corporate clients.

Essential Duties & Functions

Other duties may be assigned

• Track overall sales and business development progress by reviewing business goals, sales, and marketing plans and updating team on evolving market conditions.
• Assist in the preparation and implementation of contracts and agreements with representatives of existing and prospective insurance clients and related business partners based in the United States.
• Support the Business Development Director in preparing reports on operational progress to Board members, executives and senior management of MSTIS in USA and MST JAPAN in Japan and make recommendations regarding corporate strategy, improvement of business practices, and refinement of sales policy.
• Coordinate the design, ordering and distribution of promotional materials.
• Prepare presentation materials for prospecting.
• Assist Business Development Team with quality assurance tasks such as coordinating risk reviews between account servicing and sales teams, responding to carrier partners and tracking related activities.
• Proactively monitor emerging trends within the insurance industry and provide research results to the Business Development team in a timely manner.
• Make recommendations to leadership regarding solutions for prospects, based on market research, discovery results and trends.
• Meet with prospective customers in person or virtually to obtain information about their current insurance package and their future insurance needs.
• Execute our comprehensive sales process which includes successful prospecting, planning, and gaining new business.
• Knowledge of our full portfolio of MSTIS P&C and EB products and services; ability to support with client explanations and prepare/provide appropriate materials when needed.
• Establish and maintain good relationships with peers, prospects, clients, and vendors.
• Maintains and manages prospects data and log activities.
• Maintains confidentiality of Company and customer information, including pricing, market share and other materials that could be used by competitors.
• Performs special projects and other miscellaneous duties as assigned by senior management.

Non-Essential Duties

Other duties may be assigned

• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to the management.
• Maintains good communication with office staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area by participating in all aspects of the Company's Safety Program.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor's degree from four-year college or university, or equivalent work experience.
• Minimum of three years of sales and/or marketing related experience and/or training.
• Proficient with MS Office Suite
• Ability to maintain a high level of confidentiality.
• Excellent verbal and written communication skills.
• Native level spoken and written Japanese language skills.
• Minimum of three years of experience marketing business services to Japanese clients.
• Ability to work independently and make accurate decisions and demonstrate good judgement.
• Detail oriented with excellent organizational and time/project management skills.
• Must obtain and maintain active Property and Casualty Insurance and/or Life and Health Insurance Agent License.
• This position may require routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. If required, acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are requirements of this position.
• Maintain positive working relationships and clear communication with co-workers, clients, and insurance carriers.

• Must be available for offsite meetings with clients.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

• Organizing: Able to use resources (people, funding, material, support) to get things done. Able to orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner.

• Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Communication: Communication refers to the ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or

orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High pressured, fast-paced environment with significant telephone and personal disruption. Large number of multiple steps in complex system performed with accuracy and speed is essential to the successful completion of tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; talk and hear; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is often required

to sit. Specific vision abilities required by this job include ability to adjust focus when using computers tablets or other electronic devices.

Essential Weight Lifting/Force Exertion Requirements:

Less than 1/3 of time: Up to 100 pounds with lifting aid

1/3 to 2/3 of time: Up to 50 pounds

More than 2/3 of time: Up to 10 pounds

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the Company's discretion.