Janitorial Operations Manager - NSG, Inc.

NSG, Inc. is a family-owned and operated commercial building services company that has proudly served the Greater Cincinnati area since 1988. With a strong commitment to creating clean, safe work environments, NSG specializes in three core business segments: Commercial Janitorial Cleaning, Unarmed Security Guard Services, and Commercial Facility Maintenance Services. Our dedication to quality and customer satisfaction drives our operations and growth.

Position Summary: NSG, Inc. is seeking a motivated and experienced Janitorial Operations Manager to oversee the daily operations of our janitorial division on 2nd shift. The ideal candidate will manage and improve operational schedules, ensure quality control, maintain customer satisfaction, and manage staff effectively. This role requires the ability to drive to all accounts in the Greater Cincinnati area and be available to work primarily 4:00 p.m. - 12:00 a.m., Monday-Friday.

Primary Duties:

• Lead and evaluate the operations and schedules of the Janitorial division, establishing internal controls and conducting inspections as needed.
• Ensure quality control by maintaining regular communication with customers, conducting walk-throughs, and promptly responding to emails and phone calls.
• Administer company policies, procedures, and division standards to ensure compliance and effective operations.
• Analyze workflows and employee placement to optimize productivity; oversee Janitorial management staff and ensure all division needs are met.
• Arrange staffing for special projects and understaffed accounts; supervise, coach, and evaluate staff on floor, carpet, and detail cleaning projects.
• Enforce equipment operation procedures, remove defective equipment from service, and notify appropriate personnel for repairs.
• Prepare reports and document both exceptional and poor employee performance; coordinate with HR for appropriate disciplinary actions as needed.
• Maintain professional and technical knowledge by attending workshops, reviewing publications, and networking within professional societies.

Knowledge, Skills, and Abilities:

• Strong business writing and communication skills
• Proficiency in computer applications
• Professional and courteous demeanor
• Ability to work independently with minimal supervision
• Expertise in floor work and carpet extraction techniques
• Minimum of 5 years of management experience
• 3-5 years of experience in janitorial operations

Physical Requirements:

• Ability to communicate verbally and receive detailed information through hearing
• Visual ability to drive safely with or without corrective lenses
• Mobility to move throughout various job sites
• Ability to sit for extended periods and reach to handle or move objects

Qualifications:

• Must be able to primarily work Monday through Friday from 4:00 p.m. - 12:00 a.m. however, must be flexible to possibly work earlier or later when notified.
• Must be able to pass a pre-employment criminal background check.
• Must have a valid driver's license and clean driving record.

Equal Opportunity Employer: NSG, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply. Join our mission to provide peace of mind and excellence in commercial building services.