Jamba Shift Lead - Jamba
Evanston, IL 60201
About the Job
Working in a Jamba store is different from any other job. You are creating memories of connection with our guests every day from all over the world. You will handcraft healthy and nutritional smoothies and juices and build relationships with our guests and your fellow workers. We offer a great culture and environment that is truly welcoming.
Job Summary and Mission::
This position contributes to Jamba’s success by assisting the store manager in executing store operations during scheduled shifts. This job deploys team members and delegates tasks so that team members can create and maintain the Jamba connection for our customers. Models and acts in accordance with Jamba guiding principles.
Summary of Key Responsibilities::
Responsibilities and essential job functions include but are not limited to the following:
• Must be at least 18 years of age.
• Must have access to reliable transportation.
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Jamba.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create a welcoming environment during each shift.
• Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on team member performance during shift.
• Contributes to positive team environment by recognizing changes in team member morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team member performance.
• Delivers amazing customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Develops positive relationships with management team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Jamba operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all team members during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by management team.
• Follows up with team members during the shift to ensure the delivery of amazing customer service for all customers.
• Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.
• Maintains regular and punctual attendance.
Job Qualifications:
Summary of Experience
Customer service experience in a retail or restaurant environment - 1 year
Basic Qualifications
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as quantity of ingredients or substituted ingredients.
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees.
• Bi-lingual preferred
Required Knowledge, Skills and Abilities
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.
Jamba is an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes team members with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
When you put truly good, straight-from-the-earth ingredients in your body, you become a better you – and a better you makes for a better world. At Jamba we blend whole foods with a higher purpose. Creating blends full of goodness that get you moving and inspire you to pour that goodness forward.
At Jamba Juice you can go as far as your dreams will take you. We believe in growth, so we actively support your advancement as both an employee and a person. No sweating over a fry vat here! Be part of a fresh, fun team that has tons of healthy energy and a smile with every smoothie. This could be your rewarding start to a great career, or simply one of the coolest part-time gigs around! So, you may be wondering "what's in it for me?"
Flexible scheduling - In school? Can only work a few hours during the day? No problem, we can deal with that.
Fun work environment.
Excellent training and opportunities for advancement.