ITUS - IT Technician 2 from Innova
Hastings, NE
About the Job
Innova Solutions has a client that is immediately hiring an IT Support Technician
Position type: Full-time, Contract
Duration: 6 Months with possible Extension - Hybrid
Location: 1800 Centennial Ave Hastings, NE
As an IT Support Technician, you will:
IT Service Operations - Support Partner will provide tier II level IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies, and enforcing company standards.
Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technology support and deployment of computers, tablets, mobile devices, printers, applications, team rooms and handheld scanners. This includes asset management for hardware devices and supporting the Network and Security team in different implementations (OT devices, Switches AP configuration, refresh, etc.). This role will also participate in IT-related projects and deployments as needed.
Support will be provided as during normal business hours, as well as occasional after-hours support.
Responsibilities:
Ideal Qualifications and Competencies:
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Baby Rani
816-360-8269
baby.rani@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $23-$ 28 /hr
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
''
Position type: Full-time, Contract
Duration: 6 Months with possible Extension - Hybrid
Location: 1800 Centennial Ave Hastings, NE
As an IT Support Technician, you will:
IT Service Operations - Support Partner will provide tier II level IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies, and enforcing company standards.
Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technology support and deployment of computers, tablets, mobile devices, printers, applications, team rooms and handheld scanners. This includes asset management for hardware devices and supporting the Network and Security team in different implementations (OT devices, Switches AP configuration, refresh, etc.). This role will also participate in IT-related projects and deployments as needed.
Support will be provided as during normal business hours, as well as occasional after-hours support.
Responsibilities:
- Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners, teams rooms, and peripherals
- Maintain client hardware lifecycle and asset management activities
- Provide partnership and support for IT-related projects
- Complete minor and major incident management
- Support application and emerging technology deployment support
- Fulfill hardware and software requests
- Provide employee training related to employee-used hardware and IT processes
- Partner with teams on providing continuous improvement, MDI, and lean thinking to IT processes, tools and services
- Support technical solutions and ensure reliable, secure client endpoint devices.
- Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
- Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs.
Ideal Qualifications and Competencies:
- Bachelor’s or Associate degree + 2 years in a related IT technical field
- IT experience providing technical customer support including troubleshooting computer hardware and software
- Experience with the ServiceNow platform
- Can demonstrate outstanding customer service skills
- Work Independently with minimal supervision
- Can diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications, and other employee-based technologies
- Can demonstrate strong organizational skills
- Excellent problem-solving and critical thinking skills
- Can follow documentation procedures
- Can demonstrate strong remote troubleshooting support skills
- Can evaluate priorities and drive effective time management
- Troubleshoot projector and tv systems.
- Can provide remote support to other sites.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Baby Rani
816-360-8269
baby.rani@innovasolutions.com
PAY RANGE AND BENEFITS:
Pay Range*: $23-$ 28 /hr
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America’s Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
''
Salary
$23 - $28 per hour