ITSM Lead - VLink Inc.
Boston, MA
About the Job
Job Title: ITSM Lead
Location: New Jersey
Employment Type: Contract
Duration: 12 Months
About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest-growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.
Key Responsibilities:
Attributes:
Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.
Location: New Jersey
Employment Type: Contract
Duration: 12 Months
About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest-growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.
Key Responsibilities:
- Ideal candidate should have Sales & Technical Consulting expertise in the area of ITSM tools mainly ServiceNow & the services related to it.
- Collaborate with the sales team to identify target accounts, drive joint pursuit plans and execution strategy to increase the win rate and land new logos.
- Experience in Solutioning and sales by working with decision makers/influencers/ "C” level/Sr Executive level contacts in accounts. Must have closed deals > $4-5Million/year.
- Develop and continue to refine the standard pricing/cost model for ServiceNow offerings.
- Creation of large proactive deals, creating strategy, planning and roadmap. Proven track record in consulting, advising and solution selling. Lead range of RFP/RFI initiatives within the account.
- Work with point sales team and marketing team to build lead-generation strategies that lead to recurring revenue in the practice.
- Able to architect client solutions using ServiceNow tech stack and ability to pick the optimal solution elements when there are alternatives.
- Extensive Hands-on experience with the ServiceNow tool with all its updated patches till date using various hyperscale providers (AWS, Azure, GCP etc.)
- Work closely with project teams to lead the engagement lifecycle, including project scoping, statements of work, project plans, and service delivery updates.
- Lead assessments and roadmaps for customers, including "Go to Market" strategies.
- Must have experience in ITO/ITSM transitions.
- Experience in Service Delivery and Operations for Service Desk, End user Computing & Infrastructure including the operations/monitoring team.
Attributes:
- Minimum 10 years of IT experience with at least 5 years developing or deploying solutions for large scale Platform initiatives preferably for ITSM Services but not limited to ITSM only.
- Excellent customer interface skills – communication & ability to deliver presentation, drive meetings. Develop long term valued relationships with the client.
- Ability to adapt in a rapidly changing environment, work effectively under high pressure, growth mode.
- Proven leadership skills with the ability to be a change champion and influence change across the organization.
- Excellent communication skills and the proven ability to influence across all levels of the business and IT organizations
Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.
Source : VLink Inc.