ITSM Analyst - Expert In Recruitment Solutions
Tampa, FL 33634
About the Job
Title: ITSM Analyst
Location: Hybrid role in Deerfield Beach, FL 33442 (3 days on site, 2 remote) 3 days/wk on site is firm (company policy)
Duration: 6 12+ month contract to hire MUST be willing to convert without sponsorship
Day to Day:
" Handles anything that comes into Service Desk - outsourced
" Advocate for the Customer
" Anyone who calls into the Service Desk for a technical issue
" Supports 5 different business units and IT
" Incident Management
" ITIL 4 Cert is a nice to have, not a must, but knowledge of ITIL is necessary
Technical Requirements
" Knowledge of Service Now (Incident Management, Service management)
" Experience with building reports and dashboards in service now is required and PowerBI would be a big plus
o Service Desk and Call center metrics
" ITIL 4 Cert is a big plus
Location: Hybrid role in Deerfield Beach, FL 33442 (3 days on site, 2 remote) 3 days/wk on site is firm (company policy)
Duration: 6 12+ month contract to hire MUST be willing to convert without sponsorship
Day to Day:
" Handles anything that comes into Service Desk - outsourced
" Advocate for the Customer
" Anyone who calls into the Service Desk for a technical issue
" Supports 5 different business units and IT
" Incident Management
" ITIL 4 Cert is a nice to have, not a must, but knowledge of ITIL is necessary
Technical Requirements
" Knowledge of Service Now (Incident Management, Service management)
" Experience with building reports and dashboards in service now is required and PowerBI would be a big plus
o Service Desk and Call center metrics
" ITIL 4 Cert is a big plus
Source : Expert In Recruitment Solutions