ITOC Consultant - Diverse Linx
Atlanta, GA
About the Job
Job Title: ITOC Consultant
Location: Atlanta, GA (Onsite from Day 1)
Duration: Fulltime
Job Description:
- Administer various tools used by ITOC Monitoring team including but not limited to it like Datadog, Azure Monitor, SolarWinds, ThousandEyes etc.
- Work with Project teams to understand the architecture of the new applications/products and ensure it is being monitored by ITOC for which you need to configure them in existing tools or may need to install new tool based on the requirement.
- Find out the escalation procedures from Project team like next action steps in case of alarms or failure alerts generated by Monitoring tools.
- Wherever possible configure appropriate alerting to send email alerts.
- Prepare documentation like SOPs or Runbooks to capture all relevant information for newly introduced/onboarded applications/products/services etc. and share knowledge with other team members.
- Look for opportunities to improve Tools landscape and automations related to it.
- Attend regular or scheduled meetings with Clients, Project teams, Operational team.
- Participate in and/or conduct daily morning Ready for Business call.
- Ensure follow-up on Project and Operational pending tasks is carried out and provide feedback to relevant teams in timely manner for better stability of PODS Infrastructure.
- Prepare Weekly update reports.
- Work during regular 8am to 5pm EST office hours and be available for any major issues during non-business hours.
- For new technology, process, tools conduct training sessions for ITOC Monitoring team to bring them up to the level so they can understand the concepts behind it and utilize the tool effectively.
- Be responsive in case of Priority Incident handling and any major operational activities or tasks required for PODS operational stability.
- Ability to read Application Error logs, analyze and understand the possible root cause for driving Major Incidents Response calls
Regards
Rajiv Ranjan Rai
Diverse Lynx LLC |300 Alexander Park|Suite #200|Princeton , NJ 08540
Office : +1732-452-1006 ext:458
Email: rajiv.rai@diverselynx.com | URL: http://www.diverselynx.com
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Source : Diverse Linx