iTero Services Business Manager, Americas - Align

Join a team that is changing millions of lives. 

Transforming smiles, changing lives. 

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. 

Ready to join us?

About this opportunity 

The Services Business Manager, iTero Americas is responsible for the Services Business growth in the region. As the Services Business leader in region, you will focus on customer retention, renewal activities, expanded selling to the iTero Install Base, and presenting new services business models and offerings in the region.

You will work cooperatively with global services group, region managers and country sales and operations teams, in a coherent and consistent fashion in order to achieve business results and local goals in terms of productivity and profitable delivery of services to the installed base. This individual will report directly to the Director, Business Services. 

In this role, you will… 

Responsible for the P&L of the service business in the region for iTero

Drives growth of the service business level and profitability in the region.

Develops and implements strategies with the local leaders around growing our recurring service business including monthly oversight on sleeves, scanner adoption (utilization), retention, renewal and expansion activities.

Creation and implementation of business cases for new services introductions including pricing, new business models, and contract management.

Strategy and management of services programs such as iTero Go Digital Trials, Smile Trials, and Try & Buy programs.

Partners with Global Services, drives our critical connected services initiatives within the region – educates region leaders and partners, supports sales efforts around services offering, value and opportunities, and monitors performance

Guides customer services methodology implementation in the region (service contracts scope, value and local guidelines, pricing, new offering and business models etc).

Collaborates directly with marketing team to improve marketing of the iTero Services business.

Provides expertise and feedback on product serviceability and customer requests to ensure service and support business needs and requests are addressed in all functions.

Identifies the impact of new product features on services knowledge, workflow processes, pricing and offering.

Develops and implements solutions and analyzes potential risks for the services business.

In this role, you’ll need … 

Bachelors degree and/or equivalent experience

6+ years’ experience with responsibilities/exposure to commercial, operational, legal and financials subjects

Experience working with and supporting global teams highly preferred

A high level of understanding of Services business offerings and relevant experience

Working closely with the region management and country stakeholders (sales, operation, marketing and training) and the services global function.

An experienced, motivational leader

Visiting specific customers and understand better the customer service business

Business orientation- Exhibits drive and focuses on results and execution.

Leadership and strong Matrix managerial skills and Process orientated

Health and Dental industry experience is a plus

Track record of effectively influencing without authority across internal teams 

Excellent communication skills with demonstrated ability to communicate effectively at all levels and cross functionally within an organization

Ability to communicate effectively with people in all areas of a company is vital. The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.

Travel up to 15%

Sound like a good fit?    

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.     

About Align   

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.    

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.    

We respect your privacy. Please review our Applicant Privacy Policies for additional information.   

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

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