IT Workstation Technician Tier I - Sante Health

Sante Health System is looking for a competent full-time IT Help Desk Technician Tier I to provide fast and efficient technical support for hardware, software, network, and operating system problems by answering calls from users, and performing advanced troubleshooting over the phone, or providing on-site support. This position will also provide remote or on-site testing and deployment of hardware and software testing, collect and process forms for remote access, new user requests, and application users.

QUALIFICATIONS

• Associate's degree or equivalent education/experience.
• Knowledge of workstation networking as it relates to Windows environments.
• Basic knowledge of multiplatform operating systems, including all Microsoft Windows operating systems.
• Basic understanding of Information Technologies and TCP/IP communication protocol/LAN/WAN.
• Must also have excellent verbal and writing communication skills.

PERFORMANCE REQUIREMENTS

• Basic understanding of Windows Operating System.
• The candidate must have strong analytical skills.
• Strong verbal and written communications and interpersonal skills.
• Professional demeanor.
• The candidate must have a customer satisfaction-driven attitude.
• Be an active contributor in a positive team environment.
• Must follow predefined guidelines, protocols, and procedures as directed.
• The candidate must possess the ability to learn, retain, and apply new information in an ever-changing environment.
• Attention to detail.
• A commitment to achieving a high level of accuracy and attention to detail, and a no-task-too-small approach to the work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Front line Tier I support identifying issues and understanding the required escalation paths.
2. Responsible and accountable for providing phone and first-tier technical support for computer systems, network devices, and telephones.
3. Remote entering of commands and observe system functioning to verify correct operations and detect errors.
4. Maintain records of daily data communication transactions, problems, and remedial actions taken in the ticketing system.
5. Read technical manuals, confer with users, conduct computer diagnostics to investigate and resolve problems, and provide technical assistance and support.
6. Provide support on a variety of hardware and software applications for desktop workstations.
7. Refer major hardware or software problems, defective products to vendors or technicians for service.
8. Communicate with end-users to determine support level needed, timeframe, and may need to provide basic training on hardware and software as required.
9. Identify areas of concern and problem-solve constructively using all available resources.
10. Strive for first call resolution. If first call resolution cannot be met, properly code trouble tickets for escalation to appropriate tier support.
11. Maintain proper configuration of devices on the network.
12. Coordinate computer recycling/destruction process.
13. Demonstrate knowledge of security and confidentiality of patient, departmental and corporate information.
14. Ability to accurately set priorities and stay on task, with direct supervision required.
15. Uphold performance standards for friendly, courteous, and caring interactions with physicians, managers, staff, and colleagues.
16. Support team dynamics and contribute to a positive work environment.
17. Communicate accurately, timely, and constructively.
18. Maintain a safe work environment and work practices.
19. Maintain confidentiality of sensitive information.
20. Participate in continuing education and training for new products and services.
21. Dress professionally and have excellent verbal and writing communication and phone skills.
22. In the spirit of teamwork, employees are expected to follow any other job-related instructions and perform any other job-related duties as requested.

ABOUT SANTE HEALTH SYSTEM

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

Sante is celebrating over 25 years of service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

Apply now to be a IT Help Desk Technician Tier I!

www.santehealth.net