Logistics Support Representative - Troy, MI - BlueGrace Logistics

Job Summary

Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer’s freight from point A to B.  

Logistics Support Representatives are responsible for the daily support of contracted clients to drive customer satisfaction and retention by way of freight operations support freight tactics. In this role, you’ll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more!  

The objective is to produce high quality visibility through customer reports, to provide timely responses and case resolution for customers, and to provide exceptional freight operations support. The typical freight services include shipment creation, editing, tracking, document delivery, daily reporting, and professional communication to both customers and carriers. 

What does a typical day look like? 

• Serving inbound customer requests from designated high freight spend accounts 
• Communicating with carriers on behalf of the customers 
• Answering phones and responding to emails 
• Proactively tracking shipments and recommending solutions for delayed shipments 
• Identify the best transit solution based on the specific shipment requirements 
• Building strong relationships with customers 
• Develop and Maintain relationships with local terminals in efforts to reduce service failures 
• Scheduling pickups and delivery appointments 
• Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement 
• Following up on all unconfirmed or rejected pickup requests 
• Maintain detailed and organized documentation of all service failures 

What are we seeking? 

• Minimum of 6 months of Transportation Experience or degree in Supply Chain/Logistics 
• Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication 
• Experience working in a CRM and TMS system a perk 
• Excellent written and verbal communication 
• Ability to calculate percentages, formulas and use spatial reasoning 
• Proficient in Excel 

What’s in it for you?  

• Medical, Dental, Vision, Long/Short term disability, life insurance options available   
• 401k 
• An award-winning culture with unique perks, including Monthly Lunch & Learns, “Thank You” Lunch Provided each Friday, and Employee Resource Groups
• Access to more than 1,800 courses through BlueGrace University, our Learning Management System