IT Walk-Up & Deskside Technician - 1827 - KeyLogic Systems

Position: IT Walk-Up & Deskside Technician
Location: Albuquerque, NM
Salary Range: $21.85 - $24.85 per hour
Clearance: Clearable to Q

Do you wear a cape under your work shirt? Do you thrill to the cry of "My computer's gone rogue!"? 

Our dynamic team seeks a Walk-Up & Deskside Support Technician who's ready to be the tech hero our employees and visitors need. You'll be the frontline of friendly tech guidance, both at our walk-up desk and directly at user workstations. 

We offer:

• A vibrant and supportive work environment where your tech feats are celebrated.
• Continuous learning and growth opportunities through ongoing training and development.
• The satisfaction of knowing you're the tech hero who keeps our team running smoothly.

Ready to don your tech cape and answer the call? Apply today and let's make IT support a force for good!

Responsibilities:

Buckle up for:

• Dual-mode heroics: Be the first point of contact for in-person tech woes, both at the walk-up desk and via deskside requests. Diagnose, troubleshoot, and resolve hardware and software issues like a tech ninja.
• Master of the tech menagerie: Printers rebelling? Passwords gone rogue? You'll tackle a diverse range of challenges, from basic issues to complex configurations.
• Communication: Your superpower: Bridge the gap between tech jargon and everyday language. Explain solutions clearly, patiently, and leave everyone feeling empowered (and maybe a little tech-savvy).
• Teamwork makes the tech dream work: Collaborate with other technicians and IT specialists to conquer intricate problems and ensure everyone gets back to work, smiling.

Qualifications:

You'll be a tech titan if you have:

• Associate Degree plus 2 years of experience related to the position.
• In lieu of a degree, 3 additional years relevant experience is applicable totaling 5 years’ experience.
• U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q security clearance.
• Tech passion: Gadgets are your friends, understanding how things work is your jam, and staying updated on tech trends is your superpower.
• Problem-solving prowess: You think critically, creatively, and find solutions even under pressure. Tech mysteries tremble before you!
• Communication champion: Clear, concise explanations and active listening are your tools. You make everyone feel heard, even when their keyboard's gone haywire.
• Friendly and patient: You stay calm under pressure, handle frustrated users with grace, and turn even the tech-averse into allies.
• Tech know-how: Windows, macOS, basic networking, and popular software are your playground. Bonus points for hardware expertise!

You'll be a tech titan plus if you have any additional superpowers below:

• Bachelor’s Degree or higher in Computer Science, Information Systems, or similar.
• Active U.S. Government Clearance.
• CompTIA Certifications, such as A+ or Network+.
• Microsoft Certifications, such as MCSA Windows.