IT User Support Technician DET - Webasto Roof Systems Inc
Plymouth, MI
About the Job
IT User Support Technician (DET)
Location:
Plymouth, MI, US
Entry Level:
Professionals (3+ years)
Function:
Information Technology
Type of Contract:
permanent
Job ID:
30672
Webasto Roof Systems Inc. is currently recruiting for a IT User Support Technician located at their Plymouth, MI.
If you have experience with IT network and support experience, then this position might be right for you!
Job Responsibilities:
* Help Desk Request Management - KPI driven requirements
* Operation and maintenance of local systems and service availability
* Participate in assigned projects
* Regionally Onboarding and Offboarding Webasto Colleagues related to IT account setup and decommission
* Asset management of IT equipment within current IT Service Desk/Asset Management solution (HelpLine)
* Regional Distribution List management
* Ensure system / network is secure from unauthorized access
* Promote and adhere to policy, standards, practices, and fully participate within IT management processes
* Support IT Help Desk through service delivery activities, reviewing open trouble tickets, gathering additional information, updating users on status and driving the resolution process
* Regional coordination of IT security footprint including participation in ISO security management, IATF audits, overall cyber security management
* Travel to corporate headquarters or other sites as needed
Education and Experience:
* Associate's degree in Information Systems or related field and/or equivalent combination of education and experience preferred
* 5+ years in IT network / support / project management experience within a manufacturing environment preferred
* Experience with ITIL preferred, Service Delivery and KPIs are a bonus
* Thorough experience with Microsoft products is required
* Experience with cyber security tools and policies
* Excellent verbal, written, and interpersonal skills in the English language required
* Local travel (~5%)
* Ability to lift 25 pounds
Webasto is an Equal Opportunity Employer. We do not discriminate against race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.
Location:
Plymouth, MI, US
Entry Level:
Professionals (3+ years)
Function:
Information Technology
Type of Contract:
permanent
Job ID:
30672
Webasto Roof Systems Inc. is currently recruiting for a IT User Support Technician located at their Plymouth, MI.
If you have experience with IT network and support experience, then this position might be right for you!
Job Responsibilities:
* Help Desk Request Management - KPI driven requirements
* Operation and maintenance of local systems and service availability
* Participate in assigned projects
* Regionally Onboarding and Offboarding Webasto Colleagues related to IT account setup and decommission
* Asset management of IT equipment within current IT Service Desk/Asset Management solution (HelpLine)
* Regional Distribution List management
* Ensure system / network is secure from unauthorized access
* Promote and adhere to policy, standards, practices, and fully participate within IT management processes
* Support IT Help Desk through service delivery activities, reviewing open trouble tickets, gathering additional information, updating users on status and driving the resolution process
* Regional coordination of IT security footprint including participation in ISO security management, IATF audits, overall cyber security management
* Travel to corporate headquarters or other sites as needed
Education and Experience:
* Associate's degree in Information Systems or related field and/or equivalent combination of education and experience preferred
* 5+ years in IT network / support / project management experience within a manufacturing environment preferred
* Experience with ITIL preferred, Service Delivery and KPIs are a bonus
* Thorough experience with Microsoft products is required
* Experience with cyber security tools and policies
* Excellent verbal, written, and interpersonal skills in the English language required
* Local travel (~5%)
* Ability to lift 25 pounds
Webasto is an Equal Opportunity Employer. We do not discriminate against race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.
Source : Webasto Roof Systems Inc