IT USER SERVICES MANAGER at Staffing Solutions Usa, Inc.
New York, NY
About the Job
IT USER SERVICES MANAGER
One of our global clients is seeking an IT User Services Manager to work in their NYC offices. You must have at least 5-7 years of experience and be able to work in the office 4 days a week. An IT User Services Manager is a senior-level position that manages operational processes and oversees Global IT staff. Some of their responsibilities include:
- Policy and procedure creation: Assisting the Director of Technology with creating and implementing new policies and procedures
- Supervising direct reports: Supervising direct reports on Global IT staff
- Acknowledging and resolving technical problems: Acknowledging and resolving technical problems
- Providing day-to-day network administration: Providing day-to-day network administration
- Providing support for remote computing users and telecommuters: Providing support for remote computing users and telecommuters
- Monitoring and evaluating the efficiency and effectiveness of infrastructure service delivery methods and procedures
- Monitoring business-critical processes and systems
- Installing, configuring, and supporting new and existing servers and network infrastructure
- Planning and implementing upgrades needed to maintain service levels
- Proposing changes to existing IT infrastructure in support of business goals and employee enablement
- Ensuring the organization is prepared for changes in major software, hardware, and IT services
- Providing technical direction to team members
- Establishing strong partnerships with external vendors to support hardware and software
SEND YOUR RESUME TO CLIFF@SSUSA.COM INCLUDE JOB 1112 IN THE SUBJECT BOX
Salary
140,000 - 160,000 /year