IT Training Specialist III - Ursus, Inc.

IT Training Specialist III
Full Time
Arlington, VA, US

Secret Clearance Required

Travel : Be part of a team traveling to all DoS locations both domestically and internationally.

The Challenge: The U.S. Department of State (DoS) leads America's foreign policy through diplomacy, advocacy, and assistance by advancing the interests of the American people, their safety and economic prosperity.

Challenging projects: The successful Training Specialist III will perform end user training and support for custom hardware and software solutions in both CONUS and OCONUS locations. Training is focused on using Windows 10/11 OS and peripheral device management (printers, scanners, biometric devices, etc.) and applicable policies and procedures to successfully process transactions. You will work independently and within small teams to support various software and systems-related tasks.

Responsibilities:

• Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.
• Develop, organize, and deliver technical training and related materials in support of customers and/or company employees.
• Work with customer and functional organizations to establish training content and objectives.
• Prepare training plans from onsite database and workflow analysis.
• Ability to follow defined processes and document any issues/problems clearly.
• Ensure training material reflects current product features.
• Provide daily status reporting to management and to the customer while engaged in a training activity.
• Complete and submit all reporting requirements in a timely manner.
• Provide Go-Live support for workstation deployments.
• After-hours and weekend support will be required as needed to support overseas or domestic training tasks.
• Ability to establish and maintain positive relationships with internal and external customers.
• Effective verbal and written communication skills.
• Proactive personality with the ability to work with limited guidance and supervision.
• Demonstrated critical thinking and problem-solving skills.
• Excellent organizational skills, adept at managing competing priorities and initiating projects.

• SECRET Clearance
• Bachelor's degree in engineering, computer science, mathematics, education, business administration or management information sciences
• 8+ years of experience in Information Technology.
• Experience in delivering software applications training to end users on in a classroom, and/or one-on-one setting, and/or virtual or other equivalent teaching experience.
• Proficiency with Microsoft 365 Productivity applications.
• Ability and willingness to travel up to 75% of the time.

• One or more technical certifications (Comp TIA ITF+, A+, Network+, Security+, CTT+, Microsoft Certified Trainer, Microsoft Certified Educator, MS Endpoint Administrator, etc.) highly preferred.
• Experience training end users on complex hardware and software solutions highly preferred.
• Experience delivering technical training via remote training tools such as MS Teams and Cisco Webex.
• Familiarity with international travel requirements such as Visa, medical, and passports highly preferred.