IT Trainer - American Technology Consulting

HybridRichmond, VAJOB DESCRIPTION:The position reports to the Manager of the Office of Information Management(OIM). The contractual employee must be able to satisfactorily function with ahigh degree of independence and must be able to appropriately handle personalhealth information according to unit/division/agency policies and procedures.The employee must be able to act independently as a representative for the RyanWhite Part B Provide Enterprise Support Team. This position includes end usertraining, support, and the creation/posting of training materials to supportProvide Enterprise. This position does not have a supervisory role.The Virginia Department of Health (VDH) is seeking a highly qualified candidatefor the position of Ryan White Part B IT Trainer, within the Division of DiseasePrevention, HIV Care Services unit. This position requires an understanding ofadult learning behavior. A basic knowledge of the Ryan White Part B HIV/AIDSprogram is essential (training will be offered if needed).Under supervision, the incumbent will:· Determine skill gaps and training needs in consultation with district,regional, and OIM staff.· Communicate skill gaps and training needs within the Provide training andsupport team to best develop learning strategies, content, and delivery thatbest fits the needs of the users.· Demonstrate servant leadership through collaborative strategic and tacticalplanning to achieve holistic goals.· Create and curate training materials.· Deliver trainings and offer follow-up support for ongoing learning.· Provide help-desk support.· Coach staff through troubleshooting computer hardware and software issues.· Using deep program subject matter expertise, advise staff regarding programworkflow best practices.· Travel to deliver on-site training, as deemed necessary.· Deliver online, web-based training on both a scheduled and as-needed basis.· Provide office hours for impromptu training requests.MINIMUM REQUIREMENTS· Education preferred: Bachelor’s degree in Education, Management Information/Systems, Communications, Business or a related field.· Education required: Work experience in lieu of education, along with a HighSchool Diploma or GED, can be accepted at a hiring manager’s discretion.· Knowledge of adult learning and instructional design.· General working knowledge of MS 365 applications, including Word, PowerPoint,Excel, Outlook, Forms, SharePoint, Teams, and more.· Experience leading building of training materials such as videos,presentations or job aids.· Experience troubleshooting hardware and software – hands-on or from ahelpdesk.· 4+ Years of related professional experience.· 3+ years of experience advising and influencing internal stakeholders(leadership, technical trainers, etc.).· Drives performance. Holds self and others accountable. Delivers results firsttime right. Never settles for status quo. Willing to have tough conversations.Asks for feedback and takes action to improve.· Works collaboratively. Seeks out the experience of others with the aim forbetter results. Open minded regardless of where ideas originate. Flexible andeasy to work with.· Must be a self-starter and a team player with a positive attitude.· Ability to coach and influence internal key stakeholders.· Work 40 hours a week during regular business hours; adjust work hours,location, and job duties; and participate in training to meet public healthbusiness needs, including emergenciesPREFERRED QUALIFICATIONS:Preference will be given to applicants who, in addition to meeting the minimumqualifications, possess the following:· Knowledge and experience working with a local health department or VirginiaDepartment of Health;· Knowledge of the Ryan White HIV Part B Program;· Experience using Provide Enterprise System is highly desired for thisposition;· Excellent written and verbal communication skills and effective problemsolving, analytical thinking, and organizational skills;· Proficient computer skills including Microsoft Office applications (Excel,Access, PowerPoint, and Word);· Strong interpersonal and communication skills (both verbal and written);· Strong attention to detail and the ability to manage multiple projects;· Knowledge and application of guidelines for HIPAA;· Skill in establishing rapport and having empathy with clients.· Ability to contribute to a team-based approach focused on patient care.· Demonstrates problem solving, leadership, conflict management, andteam-building skills to ensure a productive work environment and achievement ofgoals.· Adheres to programmatic policies and procedures that relate to the operationof the Ryan White program; and· Contract Agency will address any disciplinary issues related to time andattendance or performance.Occasional travel may be required; candidate must have a valid driver’s license.Hybrid work accommodation at least one day a week in the office