IT Technician - Solotech Inc.

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Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.

Find out more at: www.solotech.com

Reporting to the IT Support Manager, this position is responsible for the 1^st and 2^nd level technical support to our different sites in the US but can be engaged to provide virtual support to any of our global offices and employees. 

Your day will look like this:

• Provide 1^st and 2^nd level IT support to users of our different US sites;
• Offer remote support for other global offices (by phone and remote desktop connection);
• Analyze and resolve hardware and software issues;
• Install, configure, upgrade and maintain desktops, laptops, printers and other network devices;
• Analyze and understand the user IT needs and respond to information requests, questions and problems relating to systems;
• Record incidents and requests and their resolution in ticket system;
• Create and manage AD and Exchange accounts;
• Manage telephone sets and voice mailboxes;
• Order and configure mobile phones;
• Order and manage IT equipment pool;
• Keep inventory of all equipment, software and licenses;
• Assist in onboarding new users;
• Create and update documentation for users and technician;
• Provide backup support to the System Administrator as needed;
• Provide on call support as needed;
• Identify and suggest possible improvements;
• Be on the lookout for the latest technologies to ensure high efficiency and contribute to the growth of the business.

Qualifications and skills:

• College degree in IT;
• 3 years experience in a similar position;
• Knowledge of Microsoft 365 Business (AD, Office 365, Teams);
• Experience in analyzing and solving technical problems;
• Hold a driver's license in order to travel to our various offices;
• Be available evenings and weekends (as needed);
• Ability to establish priorities and sense of organization;
• Strong ability to work with deadlines and manage pressure;
• Demonstrate rigor and attention to details;
• Strong relational and interpersonal skills;
• Act with diplomacy;
• Strong customer approach skills;
• Ability to adapt to change;
• Good team collaboration;
• Ability to work with minimal supervision.

Installation/disassembly

• Participate to assembling and dismantling of the technical equipment;
• Ensure the good installation of the equipment in respect of the plan;
• Ensure the safety of the technical installations, at all times;
• Respect and promote procedures and regulations fixed by Solotech regarding the equipment’s treatment and management;
• Collaborate with the other departments involved;

Equipment’s handling

• May be asked to operate technical equipment;
• May be asked to ensure the smooth technical operations during the event;
• May be asked to manage a team throughout different project’s stages;

Supervision

• Lead a team (Solotech’s employees and supernumeraries);

Client's contact

• Work closely with internal and external partners in order to ensure high quality customer service;
• May act as the client’s contact person for all questions, comments or changes related to the project’s management.

Physical Requirements:

This is not an all-inclusive list but is intended to give an overview of the requirements for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job the employee is regularly required to:

• Continually: Sit, walk, speak, and hear
• Continually: Type, write, and read
• Occasionally: Stand, carry, lift push, and reach up to 25 lbs.

Work Requirements:

• Time will be spent in an office setting.
• Work hours may vary depending on deadlines and the needs of the Company.
• Typical workweeks are the standard 40 hours.
• Environment may be fast paced and stressful.

Physical work environment:

While performing the duties of this job, the employee regularly works in an office setting. This job may involve occasional exposure to some disagreeable elements such as dust, noise, heat, cold, etc. Accidents are improbable other than minor injuries. Environment may be fast paced at times.

Our offer to you:

• Pay Range: $26.78-$35.71
• Competitive compensation and group insurance plan
• 401(k) with employer contribution
• Skills development activities and opportunities for career advancement
• Work environment conducive to personal health and well-being
• Employee assistance program
• Paid time off & referral program

Solotech is an equal opportunity employer. EOE/M/F/D/V

Installation/désinstallation

• Participer au montage et au démontage des équipements techniques;
• Veiller à ce que l’équipement soit bien installé et respecte le plan;
• Assurer la sûreté des installations techniques en tout temps;
• Respecter et promouvoir les procédures et règles fixées par Solotech en matière de traitement et de gestion des équipements;
• Collaborer avec les autres départements impliqués;

Manipulation d’équipement

• Peut être amené à opérer des équipements techniques;
• Peut être amené à assurer le bon déroulement technique durant l’événement;
• Peut être amené à diriger une équipe à travers différents stades d’un projet;

Supervision d’équipe

• Peut coordonner une petite équipe de techniciens ou de surnuméraires;

Contact client

• Peut agir à titre de référence auprès d’un client pour un événement donné;
• Exécuter toute autre tâche connexe confiée par le responsable de l’équipe;

Installation/disassembly

• Participate to assembling and dismantling of the technical equipment;
• Ensure the good installation of the equipment in respect of the plan;
• Ensure the safety of the technical installations, at all times;
• Respect and promote procedures and regulations fixed by Solotech regarding the equipment’s treatment and management;
• Collaborate with the other departments involved;

Equipment’s handling

• May be asked to operate technical equipment;
• May be asked to ensure the smooth technical operations during the event;
• May be asked to manage a team throughout different project’s stages;

Supervision

• Lead a team (Solotech’s employees and supernumeraries);

Client's contact

• Work closely with internal and external partners in order to ensure high quality customer service;
• May act as the client’s contact person for all questions, comments or changes related to the project’s management.

• Être titulaire d'un AEC ou DEC dans un domaine pertinent de l'audiovisuel;
• Avoir un minimum de 3 ans d'expérience de travail pertinente;
• Excellentes connaissances de des divers équipements techniques;
• Connaissances en réseautique et électricité;
• Détenir un permis de chariot élévateur et/ou de nacelle élévatrice et une formation sur le travail en hauteur (un atout);
• Maîtrise des deux langues officielles (un atout);
• Être en mesure de se déplacer sur les différents sites;
• Connaissances de bases à intermédiaires du logiciel R2;
• Être en mesure de modifier et dessiner des plans cad à l’aide du logiciel Autocad (un atout);
• Connaissance de logiciels techniques spécialisés (un atout);
• Être flexible quant à son horaire de travail;
• Orienté vers le travail d'équipe et l’esprit de collaboration;
• Autonomie et sens des responsabilités;
• Habilité à travailler sous pression et capacité à s'adapter au changement;
• Bonne gestion des priorités, et respect des échéanciers et des délais serrés;
• Savoir communiquer les informations de façon claire et logique;
• Faire preuve de leadership;
• Être axé sur le service client;
• Capacité à anticiper les situations problématiques et trouver des solutions efficaces tout en respectant les politiques et les processus opérationnels de l’entreprise.

• AEC or DEC in a pertinent audiovisual field
• A minimum of 3 years of pertinent experience
• Excellent knowledge of different technical equipment;
• Knowledge in electricity and network;
• Possess a permit for operating a forklift and/or an aerial lift, and a training on working at heights (an asset);
• Master both official languages (an asset);
• Be able to move to different sites;
• Basic to intermediate knowledge of R2 software;
• Able to modify and design CAD plans with Autocad software (an asset);
• Knowledge of specialised technical software (an asset);
• Be flexible regarding the working schedule;
• Team-work oriented and good cooperation spirit;
• Autonomy and sense of responsibilities;
• Ability to work under pressure and capacity to adapt to change;
• Good priority management and respect of schedules and tight deadlines;
• Communicate information clearly and logically;
• Capacity to anticipate difficult situations and find efficient solutions while respecting the company’s operational policies and processes;
• Strong customer service skills.
• Show mobilising leadership.

• Rémunération et régime d'assurances collectives compétitifs incluant un service de télémédecine;
• Régime d'épargne d'entreprise avec contribution de l'employeur;
• Développement des compétences et opportunités d'avancement;
• Remboursement des cotisations professionnelles requises à l'emploi;
• Soutien au perfectionnement professionnel;
• Environnement de travail favorable à la santé et au bien-être personnel;
• Programme de reconnaissance;
• Programme d'aide aux employés.

Nous remercions tous les candidats pour leur intérêt envers Solotech. Cependant, seuls les candidats sélectionnés seront contactés.

• Competitive compensation and group insurance plan;
• Corporate savings plan with employer contribution;
• Skills development activities and opportunities for career advancement;
• Reimbursement of professional fees required for employment;
• Reimbursement of professional development fees;
• Work environment conducive to personal health and well-being;
• Recognition program;
• Employee assistance program.

We thank all applicants for their interest in Solotech, however, only those selected for an interview will be contacted.