IT Technician at Fujimi Corporation

IT Technician


POSITION SUMMARY
The Information Systems Technician assists IS staff and employees in network support through hardware/software maintenance, upgrades, installations, and troubleshooting. Focuses on desktop & printer issues, and helps with desktop support. Acts as support for corporate users of network resources. Provides additional support to Information Systems management, Systems Administrators, and Programmer Analysts in completing projects and support requests in a timely manner. Provides support for requests made through Fujimi's helpdesk support ticketing system.

ESSENTIAL FUNCTIONS

• Assists IS Manager and IS staff, specifically in program development, network installations and other IS or Engineering projects as needed.
• Assists with tape backups and network inventory.
• Assists with performing software and hardware installations and troubleshooting including maintenance records.
• Assists with client support at the desktop level for both hardware and software. Hardware support includes, but is not limited to: desktop computers, printers, print servers, etc. Software support includes, but is not limited to: MS Office, chat/calling/collaboration programs, and other programs as required.
• Provides recommendations for improving and automating existing IS Technician functions.
• Performs other duties as assigned.

POSITION QUALIFICATIONS

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Decision Making - Ability to make critical decisions while following company procedures.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

SKILLS & ABILITIES
Education: High school diploma required. Bachelor's Degree (four-year college or technical school) preferred; Field of Study: Information Systems, Computer Science, or related field.
Experience: Typically 1+ years of experience in computer maintenance and support.
Computer Skills: Working knowledge of desktop applications, Windows 11, and computer hardware troubleshooting methods.
Certifications & Licenses: Certification in Microsoft Applications, CompTIA or other systems desired.

PHYSICAL DEMANDS
Occasionally (up to 33% of shift)
Stand, walk, manually manipulate up to 20 pounds, reach above shoulders, climb, push/pull up to 40 pounds
Frequently (up to 66% of shift)
Reach outward, squat, kneel, bend, grasp, speak
Constantly (more than 66% of shift) Sit

Other Physical Requirements
Ability to wear Personal Protective Equipment (PPE) - Safety Glasses, Hearing Protection

WORK ENVIRONMENT
Works primarily in an office environment with occasional exposure to manufacturing environment. On-call status for emergencies, and exposure to various computer and manufacturing equipment.

FLSA Status: Non-Exempt
Travel: 10%
Reports to: Information Systems Manager

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Fujimi Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.