IT Technician - Transport Team at Softworld Inc

Job Title: 80783 - IT Technician - Transport Team

Job Location: Michigan 48122

Onsite Requirements:

• Troubleshooting skills
• Communication skills
• Hardware/Software troubleshooting skills
• Travel required

Job Description:

• The IT Technician works under general supervision in accordance with detailed policies, procedures or specific instructions.
• Performs a variety of routine to moderately complex tasks to support the stable operation of various in- house IT environments.
• Diagnoses, resolves and documents IT problems in a timely fashion.
• Assists in implementing changes to IT systems/networks.
• Shares technical knowledge within the group.
• Key Accountabilities Performs tasks related to the support of internal/external clients and/or various IT technical functions as assigned.
• Assists in the identification, analysis, resolution and implementation of solutions that assist clients in performing critical business functions.
• Utilizes appropriate tools to monitor, install or repair a variety of IT-related equipment.
• Provides planning and time estimates for work assignments. Writes reports, documentation and technical proposals.
• Assists with formal or informal presentations.
• Assists with the development of training and information materials.
• Aids in establishing benchmarks related to performance metrics.
• Promotes continuous improvement philosophy and methodology that results in a continuous improvement culture within Information Technology.
• Utilizes a variety of Operating System principles and tools to facilitate effective solutions that improve process design in all areas of the business.

Minimum Education & Experience Requirements:

• This is a multi-track base requirement job; education and experience requirements can be satisfied through one of the following three options: High School Diploma or GED and 2 years of Information
• Technology related experience
• Associate degree in an information technology related discipline and1 year of Information Technology related experienced)

Other Qualifications:

(Preferred)

• Degree in an Information Technology related field Industry recognized certificate

Other Requirements:

• Communicates effectively both orally and in writing with individuals at all levels of the corporation.
• Strong customer support skills and telephone skills.
• Strong analytical, organizational and problem-solving skills.
• Must have the ability to recommend and participate in solution implementation in area of responsibility.
• Understanding of IT industry e.g. emerging technologies, industry standards, support services, architectures, systems design, and systems integration and demonstrated knowledge of area of responsibility and accepted IT processes.
• Ability to work in a team, project and/or matrixed structure, supporting multiple clients and multiple assignments.
• May be required to perform shift work alone/with limited supervision including weekends and holidays.
• Valid driver's license with vehicle capable of carrying ladder and 200lbs of equipment. Ability to work from heights