IT Technician Specialist Watertown NY (Hybrid: Onsite and Remote) - US Foods
Watertown, NY
About the Job
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE (https://www.myworkday.com/usfoods/d/task/2998$47185.htmld)
Join Our Community of Food People!
Acts as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards.
This position will be in office 5 days per week during the first eight week training period. Once training is completed, onsite three days per week (two of the three days from 10am to 7pm) and remote two days per week.
This position will be in office 5 days per week during the first eight week training period. Once training is completed, onsite three days per week (two of the three days 10am- 7pm) and remote two days per week.
RESPONSIBILITIES
+ Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions.
+ Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities.
+ Assists in supporting meetings at assigned location from an audio/visual/computing standpoint.
+ Assists in the deployment of technical solutions (e.g. Scheduling, testing, installation, user training, onboarding, etc.) and documentation.
+ Installs and configures hardware and software both in person and remotely; utilizes USF best practices and follows policy in installation and configuration of hardware and software.
+ Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.)
+ Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc.
+ Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required.
+ Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.
+ Other duties as assigned by manager
SUPERVISION :
+ N/A - there are no direct reports
RELATIONSHIPS
+ Internal: All end-users onsite and virtually through IT Shared Services
+ External: IT Vendors interacting with laptops, alarms, badging systems, various video displays, conferencing room equipment, printers, UPS, network equipment etc.
WORK ENVIRONMENT
+ Remote Region Based - Travel to multiple sites as needed and located within a Region or bordering state (Segment)
MINIMUM QUALIFICATIONS
+ Minimum of 5 years of knowledge in the technologies used within IT Area:
+ Windows Desktop environment configuration and troubleshooting
+ Desktop troubleshooting skills
+ PC Hardware build and configuration skills
+ General knowledge of handheld devices (Smartphones, iPads, Android tablets)
+ General knowledge of all Microsoft Office applications
+ 5% travel between local offices
EDUCATION
+ Bachelors preferred but not required
CERTIFICATIONS/TRAINING
+ N/A
LICENSES
+ N/A
PREFERRED QUALIFICATIONS
+ A+ or any Microsoft certification is preferred
+ WLAN Technologies: Wireless concepts
+ LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts
+ Network troubleshooting skills
+ Active Directory and related support tools. This includes basic OU rights and administration.
+ Server operating systems: Windows modern and legacy
+ DHCP, DNS, WINS, TCP/IP networking
+ Third Party Software - Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI
+ Report distribution using USF approved technologies
+ Moves, Adds and changes with regard to telecom wiring and devices
+ Audio visual experience with Enterprise Video Endpoints as well as portable/stationary LCD projectors
PHYSICAL QUALIFICATIONS
+ Standard required physical activities including length of time performing each activity.
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND: FREQUENTLY
WALK: FREQUENTLY
DRIVE: OCCASIONALLY
SIT: FREQUENTLY
LIFT
1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): OCCASIONALLY
21-50 lbs (Medium): OCCASIONALLY
51-100 lbs (Heavy): NEVER
Over 100 lbs (Very Heavy): NEVER
CARRY
1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): OCCASIONALLY
21-50 lbs (Medium): OCCASIONALLY
51-100 lbs (Heavy): NEVER
Over 100 lbs (Very Heavy): NEVER
PUSH/PULL 1: OCCASIONALLY
CLIMB/BALANCE: OCCASIONALLY
STOOP/SQUAT: OCCASIONALLY
KNEEL: OCCASIONALLY
BEND: OCCASIONALLY
REACH ABOVE SHOULDER: OCCASIONALLY
TWIST: OCCASIONALLY
GRASP OBJECTS 2: OCCASIONALLY
MANIPULATE OBJECTS 3: FREQUENTLY
MANUAL DEXTERITY 4: CONTINUOUSLY
1 (Push/Pull: Dolly, cartons and boxes)
2 (Grasp Objects: Boxes and cartons)
3 (Manipulate Objects: Boxes and dolly)
4 (Manual Dexterity: Typing, use of office machines such as copiers, printers)
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $26 and $39 Per hour.
This role will also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html .
#LI-EC1
*EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*
Puede ver este sitio de empleo y aplicación en español utilizando la configuración de su navegador o teléfono móvil. Haga clic a continuación para obtener más información.
Microsoft Edge (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Microsoft_Edge_Spanish_Instructions.pdf)
Google Chrome
Safari
iPhone
Androide (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Android_Spanish_Instructions.pdf)
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.
US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF_CCPA_policy.pdf) .
US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.
Join Our Community of Food People!
Acts as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards.
This position will be in office 5 days per week during the first eight week training period. Once training is completed, onsite three days per week (two of the three days from 10am to 7pm) and remote two days per week.
This position will be in office 5 days per week during the first eight week training period. Once training is completed, onsite three days per week (two of the three days 10am- 7pm) and remote two days per week.
RESPONSIBILITIES
+ Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions.
+ Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities.
+ Assists in supporting meetings at assigned location from an audio/visual/computing standpoint.
+ Assists in the deployment of technical solutions (e.g. Scheduling, testing, installation, user training, onboarding, etc.) and documentation.
+ Installs and configures hardware and software both in person and remotely; utilizes USF best practices and follows policy in installation and configuration of hardware and software.
+ Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.)
+ Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc.
+ Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required.
+ Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.
+ Other duties as assigned by manager
SUPERVISION :
+ N/A - there are no direct reports
RELATIONSHIPS
+ Internal: All end-users onsite and virtually through IT Shared Services
+ External: IT Vendors interacting with laptops, alarms, badging systems, various video displays, conferencing room equipment, printers, UPS, network equipment etc.
WORK ENVIRONMENT
+ Remote Region Based - Travel to multiple sites as needed and located within a Region or bordering state (Segment)
MINIMUM QUALIFICATIONS
+ Minimum of 5 years of knowledge in the technologies used within IT Area:
+ Windows Desktop environment configuration and troubleshooting
+ Desktop troubleshooting skills
+ PC Hardware build and configuration skills
+ General knowledge of handheld devices (Smartphones, iPads, Android tablets)
+ General knowledge of all Microsoft Office applications
+ 5% travel between local offices
EDUCATION
+ Bachelors preferred but not required
CERTIFICATIONS/TRAINING
+ N/A
LICENSES
+ N/A
PREFERRED QUALIFICATIONS
+ A+ or any Microsoft certification is preferred
+ WLAN Technologies: Wireless concepts
+ LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts
+ Network troubleshooting skills
+ Active Directory and related support tools. This includes basic OU rights and administration.
+ Server operating systems: Windows modern and legacy
+ DHCP, DNS, WINS, TCP/IP networking
+ Third Party Software - Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI
+ Report distribution using USF approved technologies
+ Moves, Adds and changes with regard to telecom wiring and devices
+ Audio visual experience with Enterprise Video Endpoints as well as portable/stationary LCD projectors
PHYSICAL QUALIFICATIONS
+ Standard required physical activities including length of time performing each activity.
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND: FREQUENTLY
WALK: FREQUENTLY
DRIVE: OCCASIONALLY
SIT: FREQUENTLY
LIFT
1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): OCCASIONALLY
21-50 lbs (Medium): OCCASIONALLY
51-100 lbs (Heavy): NEVER
Over 100 lbs (Very Heavy): NEVER
CARRY
1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): OCCASIONALLY
21-50 lbs (Medium): OCCASIONALLY
51-100 lbs (Heavy): NEVER
Over 100 lbs (Very Heavy): NEVER
PUSH/PULL 1: OCCASIONALLY
CLIMB/BALANCE: OCCASIONALLY
STOOP/SQUAT: OCCASIONALLY
KNEEL: OCCASIONALLY
BEND: OCCASIONALLY
REACH ABOVE SHOULDER: OCCASIONALLY
TWIST: OCCASIONALLY
GRASP OBJECTS 2: OCCASIONALLY
MANIPULATE OBJECTS 3: FREQUENTLY
MANUAL DEXTERITY 4: CONTINUOUSLY
1 (Push/Pull: Dolly, cartons and boxes)
2 (Grasp Objects: Boxes and cartons)
3 (Manipulate Objects: Boxes and dolly)
4 (Manual Dexterity: Typing, use of office machines such as copiers, printers)
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $26 and $39 Per hour.
This role will also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html .
#LI-EC1
*EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*
Puede ver este sitio de empleo y aplicación en español utilizando la configuración de su navegador o teléfono móvil. Haga clic a continuación para obtener más información.
Microsoft Edge (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Microsoft_Edge_Spanish_Instructions.pdf)
Google Chrome
Safari
iPhone
Androide (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Android_Spanish_Instructions.pdf)
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.
US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF_CCPA_policy.pdf) .
US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.
Source : US Foods