IT Technician - RoofConnect Logistics
Sheridan, AR 72150
About the Job
Job Summary:
The Information Technology Technician will install, configure, and support computers, software, and peripheral devices. The Information Technology Technician will also generate reports and ensure data integrity in systems.
Duties/Responsibilities:
- Install and configure appropriate hardware and software according to specifications.
- Provide orientation and guidance to users on how to operate new software, and computer equipment.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
- Manage reporting and tracking of all IT Assets.
- Identify computer or network equipment shortages, and place orders.
- Provide support and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Remain current on advances in technology.
- Perform other related duties as assigned.
Required Skills/Abilities:
- Proven experience as IT Technician or relevant position.
- Have a thorough knowledge of computer software and hardware.
- Excellent diagnostic and problem-solving skills.
- Excellent verbal and written communication skills.
- Excellent organizational skills, with the ability to prioritize work.
- In depth understanding of diverse computer systems and networks.
- Good knowledge of internet security and data privacy principles.
- Ability to explain technical problems and offer solutions to those without technological training.
Education and Experience:
- Degree in Information Technology, Engineering, or related field.
- Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional).
- Related experience preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Source : RoofConnect Logistics