IT Technician from American CyberSystems, Inc.

Innova Solutions is immediately hiring for an IT Technician

Position type: Full-Time, Contract to hire
Duration: 12 Month
Location: McGregor, TX

As an IT Technician, you will:

You will be a member of the customer facing team of the IT organization providing local IT support services in a self-directed manner that is focused on meeting team goals and the goals of the IT organization. An IT Technician is responsible for daily break/fix activities, user request fulfilment, PC setup and deployments to end users, and onsite support for other infrastructure teams.

Key Competencies

• Self-motivated and able to work with limited direction.
• Must possess excellent verbal, written, and interpersonal communication skills.
• Will be required to interact with a wide range of users.
• Must be able to organize work to meet objectives.
• Good analytical and problem-solving skills with the ability to work in a team setting.
• Success working in cross-functional teams.
• Experience in effective relationship/conflict management.
• Customer service
• User incident and request ticketing systems (ServiceNow Preferred)
• Remote Support
• Multitasking with prioritization

Responsibilities:

• Onsite break/fix support in both office and manufacturing environments (PC's/multifunction printers/barcode scanners).
• Ongoing operational responsibilities for defined solutions.
• Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
• Execute defined client computing lifecycle processes.
• Assist with support of business/sector-specific infrastructure.
• Assist with support and hands-on activities of network and server infrastructure.
• Troubleshoot, assist and work with other IT team members to resolve user support issues.
• Follow and promote defined ticket management procedures including the use of standard ticket management tools.
• Work as part of a team to deploy defined technology solutions to physical locations and business users.
• Provide user training when necessary.

Qualifications:

• Bachelor's or associate degree in an IT-related field or equivalent years of experience in an IT career.
• Broad technical IT knowledge and awareness of industry trends.
• Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management.
• Advanced troubleshooting skills.
• Relationship management and conflict resolution management.
• Microsoft Windows Operating Systems (Windows 10, Windows 11)
• Microsoft Office Suite (2016/M365)
• Microsoft Software (SharePoint, Teams, Visio)
• PC Hardware troubleshooting (Dell)
• Printer Desktop/Multifunction (Xerox, Zebra)

The ideal candidate will have: 2-5 years of IT support, HW/SW support, Re-imaging, PC Refresh, Ticketing (ServiceNow preferred) with good customer service and communication skills

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Dishank Sharma
Sr Associate Recruitment

PAY RANGE AND BENEFITS:
Pay Range*: $23 - 25 per Hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.