IT Technician - Selectek, Inc.
Lawrenceville, GA 30045
About the Job
We are seeking an IT Technician to assist in supporting desktops, related- equipment, and software products.
Hourly Pay Rate: $19 - $25
Location: Lawrenceville, GA
Responsibilities:
Hourly Pay Rate: $19 - $25
Location: Lawrenceville, GA
Responsibilities:
- Install desktops, portable computers, peripherals, and software products for networked and standalone environments
- Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures
- Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software
- Analyze and assess customer service requests and provide prompt technical solutions
- Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products
- Prepare progress/status reports
- Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner
- Identify and document areas for process improvements
- Contact and effectively communicate with users by telephone, electronic communications, or in-person
- Prepare equipment for reuse or surplus of property actions
- Provide technical support for customers assigned to remote locations as required
- Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals
- Coordinate the disassembly and reinstallation of IT equipment
Source : Selectek, Inc.