IT Technician (L2) - Encore Strategic

Boulder, CO 80303

About the Job

Do you want a tight-knit team where your IT skills make a real difference for small businesses? Computer Superheroes is a premium IT service provider seeking a Level 2 IT Technician to join our friendly, intentionally collaborative, 80% remote team! We’ll provide room to grow, robust benefits, and starting salary of 60-75K. You’ll help us schedule, deliver services with maximum efficiency, and save the day for our small business clients!

*This role has been posted by Encore Strategic on behalf of Computer Superheroes.*

Are you looking for…

A team that’s welcoming, fun, professional, and obsessed with growing your IT skills?
Meaningful work that makes an impact for lots of small businesses?
Certification reimbursement, mentorship, and on-the job training opportunities?
A hybrid work environment (80% remote)?
Clear starting salary of $60,000 to $75,000 and comprehensive medical, vision, dental, life, 401K and PTO benefits?

What you’ll do:

Troubleshoot, diagnose, and resolve typical hardware, software, OS and networking issues for a wide variety of clients and end-user environments
Administrate O365 environments
Email and server migrations, cloud to cloud and physical to cloud
Set up windows servers, windows server virtualization using HyperV
Software and security rollouts for 25-50 end users
Use knowledge of the cloud, servers, backup and recovery, and basic firewall functions to resolve long-term issues
Use an RMM and ticketing system to solve, track, and document client issues
Work remotely (80% of the time) as well as on-site with clients (20% of the time) and participate in an on-call rotation

Skills you’ll need:

3 years of experience in a help desk or desktop support role REQUIRED
Technical Certifications in Microsoft and/or CompTIA REQUIRED
Experience working in O365 and Windows environments, including knowledge of migrations and virtual servers
People skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
Confidence and commitment to top-tier customer service in a fast-paced environment
Strong attention to detail and commitment to accuracy/completion
Technical aptitude and strong willingness to learn, grow, and pursue certifications and advancement in the IT field
MSP experience preferred, powershell experience preferred

Additional Requirements:

Must be within an hour’s drive of Boulder, CO for in-person component of the role
Reliable independent transportation to office and client locations required (mileage and expense reimbursement provided)
Comfortability lifting objects up to 50lbs (i.e. computer equipment etc.)

Ready to apply?

Quick apply with your resume
Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-TU85ZAVJY?u=1047336
All inquiries about this position should be directed to the Computer Superheroes recruiting partner, Encore Strategic, instead of the Computer Superheroes office. Thank you!

Source : Encore Strategic