IT Technician (IT Equipment) at eJAmerica

Summary - The Plant IT Technician will provide a consistent and continually developing level of high-quality support for technology-related issues arising out of IT equipment used in Tyson Food Plants. Hands-on technical support on computing equipment used in the Plants / Warehouses.

• Provide support, hardware break/fix, and asset management for the following Payroll-related hardware:
• Time Clocks – 100% maintained in-house for all of Fresh Meats, Poultry, and Prepared Foods legacy Tyson – advanced exchanges are configured and shipped the same day.
• Check Printers – Same-day shipment from the service provider via hardware maintenance (before 1 pm CST) issue POs as needed for maintenance kits and set up replacements.
• Check Sealers – Provide advanced exchanges and hardware/break-fix
• Fargo Badge Printers – Badge printers are used company-wide for door control and payroll. Provide 2^nd level support and engage the manufacturer for warranty repairs as needed.
• DNA – Provide the installation, configuration, and support of the DNA application
• Other Support Areas –
• Exporting (Label or Impact printers)
• IDT Applicator Heads
• Zebra Printers
• Any ticket flagged for Overnight Delivery
• Zebra Handhelds/VMUs/Scanners
• Project Work (EIM/JDA/TTCS
• Bin Labels (higher if needed for EIM go-live)
• DNA Application (viewing only)
• TTCS Proactive reach-outs
• Lifecycles / Additional Hardware
• Asset Tags

Applications / Tools Hands On –

ServiceNow

SOTI

The Log

SAP-PM, MM, and P2P

Zebra Portal/Maintenance

TTCS (Tyson Time Collection System) Admin Client

Infoblox

DHCP Reservations

Ability / Learn to Repair In-House –

IDT Applicator Heads

Time Clocks

Sigma PCs

Check Sealers

Excellent Communication Skills and Flexible working in Shifts

Work Exp - 5 Years +